This purchase taught me an important lesson. NEVER BUY APPLIANCES ON AMAZON OR FROM NEWAIR. Purchased this piece of junk on July 16, 2019 and received it on July 22, 2019. Plugged it in, read the manual, followed all steps to make sure it was placed and turned on correctly and well-ventilated on a level space. The unit did fine at first. Then on August 9, 2019, the unit started making weird clicking noises and then shut off like the compressor was trying to turn on but couldn't and automatically shut off. I immediately contacted Newair. "Fern" (obviously not the real name) told me to return it to Amazon and they couldn't do anything for me. However, I had thrown away all the boxes so I told "Fern" I wasn't sure if I could return it without the boxes. Friendly helpful "Fern" said "Take it up with Amazon." Aww, such great helpful customer service from Newair! I asked if they were refusing my request for warranty repair because after all it is under a 1 year warranty. Newair said that any warranty claims under 30 days were being handled by Amazon and they could not do anything for me. Wow. Awesome. Passing the buck.
So I contacted Amazon who put me in contact with a "Technician" for "Product Support." The technician gave me instructions to try to "fix" the unit by turning off the unit for 24 hours and turning it back on! No joke. The funny thing was that I already had googled how to fix a compressor, and I realized this technician was reading verbatim from the same how-to website that I had just read. WORD FOR WORD! Wow, again, such experienced technical support Amazon. I contacted Amazon a few days later after trying to reset the compressor and it was obvious the compressor was dead. A defective, piece of junk fridge. This time another technician at Amazon told me that the product was NON-RETURNABLE. WHAT? EXCUSE ME? Nowhere on the product page or anytime before or during the purchase or even in the order confirmation did Amazon advise the unit was NON-RETURNABLE. That's an omission of a material fact that a consumer should be advised of BEFORE purchase. Amazon then offered a $38 refund on a $200 DEFECTIVE WARRANTY product. What? REALLY? SERIOUSLY!? I didn't do anything except buy a defective product from Amazon and you are refusing to give me a full refund or help me get a replacement item? Newair who apparently delegated warranty duties to Amazon is supposed to repair or replace the device under the law and the warranty. Oh and the warranty? Even if you get a defective product through no fault of yours...YOU ARE RESPONSIBLE FOR SHIPPING THEIR JUNK PRODUCT TO THEM and FOR THEM SHIPPING A REPAIRED OR NEW ONE BACK TO YOU. It's a useless, and meaningless warranty, friends. I was pretty angry. This is not how warranties work. Newair and Amazon know this. I got Amazon to refund me $98 (50% refund) and just called it a day. I will never buy another Newair product again.