The gazebo looks nice and appears to be of good quality, but we paid for the assembly services and they won't anchor it to our patio. The man doing the assembly says it isn't in his contract, but can't show me a reference and there is nothing on the Sam's or Backyard Discovery websites saying they won't anchor a gazebo. I would have paid somebody else to do it if I knew Backyard Discovery wouldn't finish the job.

Who is responsible for packaging, my gazebo was missing 170 pieces! When I called BD they were nice and shipped all but 1 piece out. The main piece, it was the 1st part I ordered and it is the most important part. The roof support was not included in 3 orders. I can't send it back because the frame is assembled, I still have to pay the contractor even though it's incomplete and once I receive the part sometime next week (it's Friday and BD shipping department is closed), I still have to get back on the contractor's schedule and pay them all over again!!! This has been a NIGHTMARE!!!!!!! Be skeptical when ordering this horrible puzzle. Oh and so many pieces of the wood are bowed, if you can call it wood. I'M FURIOUS!!!!

While we like the gazebo, there is a disconnect between Sam’s Club and the installation team not being notified of the delivery. This caused a 4 week delay having the gazebo installed. We were also charged an additional fee to have the gazebo anchored to the concrete, as recommended in the product description, after paying the original installation fee.

We received the boxes to put this together and the base was easy to put together. We are not skilled in putting these together and the roof structure was complicated as some details could have been better explained in the 78 pages of instructions. It took 2 people two weeks to put together. You need at least 3 strong people to put on the roof and adjoin the roof! Overall if appears to be a good product!

I used Sam's Club installation company. Not impressed. They broke several pieces and I had to order new ones and wait another month until it was complete. The trim around the roof line doesn't make sense as rain water falls directly onto the support boards behind the trim?? Snow and ice get underneath causing the trim to buckle. I'll end up having to have a carpenter come out and fix it correctly in the Spring. Not happy!

[This review was collected as part of a promotion.] I brought this gazebo a couple of months ago I really love this gazebo well built

Bought last year, mainly because of the roof strength and wind rating. Live in snow zone, and can get very windy here in Northern Idaho.

Bought this to finish off our backyard for my Wife’s 40th Bday party. It was a hit and completed our backyard. Would highly recommend!

It was difficult to construct and some of the seams didn’t come together well but overall we are pretty happy with it.

I wanted privacy for the new hot tub and this worked perfectly! The delivery and install team were fantastic and did a great job building the gazebo