We're so glad you decided to give Pampers a try, and would hope for you to love each box you receive. Please know, we have many quality checks in place to ensure only the best products reach you. We did recently make changes to our Pampers Pure diapers, including making them softer and adding a more cushiony feel to them. It sounds like your second box may be the previous version. So we can learn more and help get you back to the diapers you prefer, please give us a call at (800) 726-7377.

We're so sorry to hear you're noticing leaks, and we understand how frustrating that can be. Leaking can mean the child is ready for the additional absorbent material provided in the next size, or that a different style would give them a more customized fit. Either way, we don't you or your little one to go through this and we want to help! Please give us a call when you can at 1-800-726-7377.

We never want you to feel disappointed, and we truly appreciate your loyalty to Pampers. While our Pampers Pure look a little different, they should still provide you with the same absorbency and leakage protection you've come to expect. Before any baby uses our products, we conduct a detailed performance assessment, as well as ongoing checks during production, to ensure our highest quality standards are met. As you know, babies come in all different shapes and sizes. And just like clothing, our diapers and pants fit every baby and toddler differently. We measure thousands of babies' legs, bottoms, and waists to try to get it right. So we can offer further assistance, please call us at (800) 726-7377.

As parents, we understand the frustration of dealing with baby rash, and we appreciate you letting us know what happened, Kristina. This isn't something we'd expect, and we hope your little one's symptoms have improved. Please know that before presenting a new Pampers design, our team works extensively with parents and leading pediatric professionals, including safety experts, at every step of the diaper-making process to ensure our products are safe for babies. However, we understand that a baby's skin can be very delicate. Unfortunately, many factors can contribute to unusual reactions like this, and we want to help you prevent future events and share this experience with our Safety Team. Please call us at 1-800-726-7377 for further assistance.

Your little one should be comfortable, smiling, and loving every moment of discovery, when they’re wearing Pampers Pure, Chelsea, and we’re sorry to learn that your recent package isn’t meeting your expectations. At the beginning of 2025, a series of updates was introduced to our line. These changes include new package and diaper graphics, a larger Wetness Indicator, a softer-feeling outer cover, and a softer inner layer, giving the baby a more cushiony feel. While our Quality and Safety Teams work hard to ensure only the best packages of Pampers make their way to your home and daycare. We’d be happy to talk further with you about your package, to make sure everything’s as it should be. Please call us any Monday-Friday, from 9 AM to 6 PM, EST. Our number is 1 (800) 726-7377.

We would expect you to love our Pampers Pure diapers, no matter the version you have, and are sorry to learn they feel scratchy. We have many thorough quality checks in place to ensure our diapers reach you in top condition. Earlier this year, we did make some updates to our Pampers Pure, however, these changes include a softer outer cover and inner liner, along with a more cushiony feel. Because of this, your experience is quite unexpected. So we can learn more and offer further assistance, please give us a call at (800) 726-7377.