The Hotel Luxury Reserve Collection had a smooth soft cover.These Hotel Premier Collection have a rough cover that can be felt through a pillow case.Dont know why the changes were made to a previously great pillow.

I've been buying these for the past 10 years and the last 2 purchases were different. They don't even last 3 months. Thet used to be firm. Not worth the price. Looking elsewhere.

These where the best pillows before members mark started making them. They where way better when they where the original brand Hotel Luxury Collection ! They are now the worst pillows ever!!!! I hate them!

I saw all the reviews on here and decided to give these a try but they’re awful. Super still, too big and all around uncomfortable. Might be good for a back sleeper but definitely not a side sleeper. Waste of money.

I have stayed in over 100 hotels. This is definitely not a hotel pillow. Its almost useless unless you sleep on your side.. or you like sleeping with your neck bent at a 60 degree angle.

I have bought these pillows for years and they were great. Last ones I bought went flat very quickly. I washed them to refluff them like I always have before, one doubles in heighth and the other went flat can’t use either one. Very disappointed

I have never had a bad experience with these pillows. However, this last purchase of pillows was horrible. They seams came apart, the filling came out, and the ones that didn't have that issue clumped up. This was all within a few months time.

When my Daughter received the pillows, 1 of the pillows was busted open at one end and the fiber filling was spilling out. They were not expensive enough to send back.

I bought these pillows before... they were luxurious, soft and fluffy... now they are hard and feel cheap. I don't recommend these at all and pillows aren't really a thing you return so I'm stuck with them

Just bought one pack in store. The quality is definitely worse than the one I bought before pandemic. The corner of one pillow doesn't have enough inserts. Sewing is rough. The only thing increased comparing to 2 years ago is price. LOL