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Customer reviews for Stearns & Foster Lux Estate Pillow Top Mattress, Available in Firm, Medium, and Soft for
Stearns & Foster Lux Estate Pillow Top Mattress, Available in Firm, Medium, and Soft
4.3 out of 5 stars
stars376 ratings376 reviews
  1. 5 stars74% (278)
  2. 4 stars7% (26)
  3. 3 stars4% (15)
  4. 2 stars5% (17)
  5. 1 star11% (40)
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Showing 281-290 of 376 reviews
Jun 9, 2024
Disappointed
2 out of 5 stars review

Sags quickly with no recovery

I give this 2 stars. I bought this several months ago and for the first little while it was great. But within a short time, less than two months, it was sagging where I usually lay and didn't recover. For the extraordinarily high price of the mattress I expected a long-lasting comfortable and supportive product. What I got was far from that. If I try sleeping elsewhere on the mattress I roll into the dip. The dip itself does not provide the comfort that I need for my bad back. What an expensive mistake this was.

Review from stearnsandfoster.com
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Mar 10, 2023
Red Z
5 out of 5 stars review

Buying and comfort experience

As advertised. Very comfortable. First new mattress in 30 years, and what a difference. Quality in workmanship is self evident and the comfort it provides is amazing. The registration process was clear and easy to manage. All around a great experience with this bed. Sales personnel were easy to work with, and no pressure what so ever. Very knowledgeable and able to answer all of our questions prior to purchase.

Review from stearnsandfoster.com
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Feb 17, 2024
Really Sad
1 out of 5 stars review

2 Defective S&F in a row

Our first mattress from Stearns and Foster was a queen Cassatt. It was defective. One side had coils sticking poking through the top layers and the pillow top was bunching up. We got a refund and purchased a lux estate queen. It was also defective with almost the same problems as the first. I couldn't be more disappointed and honestly surprised. This brand should be better than this.

Review from stearnsandfoster.com
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Sep 27, 2023
Rene
5 out of 5 stars review

Best Night Sleep EVER

[This review was collected as part of a promotion.] I cannot tell you how sound we sleep now, no hip or shoulder pain when we wake up. No tossing and turning through the night. Just simply falling asleep and waking up in the morning... well rested!!! I cannot recommend this mattress enough! We have already told all of our family members and anyone that is talking about new mattresses!

Review from stearnsandfoster.com
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May 26, 2023
Roger
1 out of 5 stars review

low quality support with sagging

This is a replacement mattress, and it has the same problem as the previous one. it sinks where we lie. I weigh 175 and my wife 142 so that should not be an issue. We have requested another replacement but the requirements from Ashley furniture exceed our physical abilities ages 84 and 80) such as photographing the label and 360-degree photos of the matress. We had a Sterns and Foster double pillow top for years with no problem This matrass is substandard and not as good as a $500 matress that it replaced. So sorry we did it, we are just stuck with it since we have no clear path to fix the problem.

Review from stearnsandfoster.com
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Jul 24, 2023
Herlinda
5 out of 5 stars review

I would not trade this bed for any other

[This review was collected as part of a promotion.] This is my personal bed I sleep in every night. I work odd hours at my job so getting great sleep is very important to me. This bed has not only surpassed my expectations but also made a life customer out of me. The quality of this bed matches its comfort. It did feel different to me at first given the fact that I used to own a foam mattress prior to this one. But after the first night I was sleeping like a baby. I will not hesitate to recommend this bed to anyone because it truly is worth the price.

Review from stearnsandfoster.com
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Oct 7, 2024
Unhappy Customer
1 out of 5 stars review

Don't Waste Your Money

My son owned a Cassette Luxery Ultra Plush which was no longer offered so when I called Stearns & Foster they advised me to buy the Lux Estate Pillowtop Soft. The customer service representive told me to try and find a store that carried that mattress before finalizing my order and to try it out. I found the mattress and brought my son along to see if it was comparable to his mattress and we both agreed that it was. I paid for my order and was so excited to receive it. I placed the order in mid June and it was delivered on July 3'd. The first thing that I noticed was that the mattress had a Sealy tag attached to it and I even questioned the guys who delivered it but they were unable to answer my questions. I knew that I ordered it from Stearns & Foster and they take pride on making your mattress so they say. The next thing I did was to lay on the mattress and I knew immediately that it wasn't the same that I laid on in the store. I called customer service several times and they advised me to walk on the mattress to make it softer. The next time they told me that my mattress was firm because of the temperture in my house. In the end they told me to try a featherbed to break it in and when that didn't work I bought a three inch gel mattress topper. After poor customer service I'm stuck with a mattress that cost a lot and is poor quality. My message to anyone who is considering on buying this mattress is just don't waste your money! I had a problem and customer service hung up on me several times before getting someone to help me. Because of them and their advice I have a firm mattress that I'm highly dissatisified with. I saved up to buy a mattress like my son had because I have pemanent muscle spasms but I feel like I'm laying on a brick pile. I'm using the gel topper so I can at least tolerate it. It's by far the most expensive mistake that I have ever made!!

Review from stearnsandfoster.com
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Apr 17, 2024
Donna-unhappy sleeper
1 out of 5 stars review

great disappointment

From the first night we tried to sleep on our Lux Estate Pillow top firm, to the 30 th day of trial, I have experienced great discomfort and no support from the mattress. We "sunk" into the firm pillow top and found it uncomfortable -non-supportive- of my back or hips. Each night we sink into the still sunken area of the bed, which makes it difficult to change position to find some relief of my increasing discomfort. I have required physical therapy weekly to treat the increased pain in my hips and upper back, (this condition was tolerable prior to the use of the new mattress). 50% of the time I resort to sleeping on an extra mattress we have in our guest room so that I can get a comfortable sleep. Our mattress is being evaluated as defective. No matter what the determination, we are exchanging this mattress for a different Stearns and Foster mattress-not another Lux Estate Pillow top firm model.

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Feb 21, 2023
Pammaw
5 out of 5 stars review

Pillow top provides the comfort I desired.

I really like my new mattress. I tried it out for a couple of 15 minute trials in the store prior to purchase and it felt amazing. I actually believe the medium with a pillow top would have been my preference, but was not available to try. I sleep pretty well on this mattress but find I sink in a little more than I expected after laying in one position for a while, so that when I move from my back to side, I lightly wake, but return to sleep as the new position provides me comfort. The quality of the mattress will hopefully keep the support I need for years to come.

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Jul 21, 2023
bell2081
5 out of 5 stars review

An Oasis of Comfort and Luxury

[This review was collected as part of a promotion.] The Stearns & Foster Lux Estate Medium Tight Top - Queen mattress is a true masterpiece of comfort and luxury. From the moment I lay down on this mattress, I knew I was in for a remarkable sleeping experience. The craftsmanship and attention to detail are evident in every aspect of its design. One of the first things that stood out to me was the medium firmness level, which strikes a perfect balance between plush comfort and ample support. It cradles my body gently, relieving pressure points and ensuring a restful night's sleep. Whether I sleep on my back, side, or stomach, the mattress adapts effortlessly to my preferred sleeping position. The combination of premium materials used in its construction ensures durability and longevity. The high-quality coils provide excellent motion isolation, minimizing disturbances when my partner moves during the night. This feature is especially appreciated as it allows us both to sleep undisturbed and wake up refreshed. The breathability of the Lux Estate mattress is commendable. Even during warm summer nights, I find myself cool and comfortable, thanks to its exceptional airflow design. This temperature regulation contributes to uninterrupted sleep, allowing me to wake up feeling invigorated and ready to take on the day. The attention to detail is not only evident in the mattress's comfort but also in its elegant appearance. The luxurious quilted cover adds a touch of sophistication to our bedroom, making it a focal point of beauty and style. Its unrivaled comfort, durability, and attention to detail make it a standout choice for anyone seeking a truly luxurious and rejuvenating sleep experience. I can confidently say that this mattress has transformed the way we sleep, and I cannot recommend it enough to anyone in search of the ultimate sleep sanctuary.

Review from stearnsandfoster.com
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