[This review was collected as part of a promotion.] My experience was unexpected. I ordered on July 4. A month later I received notice that my mattress would be delivered the next day. I was thrilled. The next day I received a call telling me that my mattress was ruined by a lift truck. So I expected that Sterns and Foster would jump on it and rush a new replacement. A month later I hadn't heard from them, not even and I'm sorry. Then I started calling and calling. They have a computerized operator that that can't answer anything, when you ask for a real person it takes three requests to get someone. Then you go on hold for twenty minutes and then they transfer you, guess what more than twenty minutes. After six weeks I get connected to their escalations team which is very good at not telling you what is going on and when to expect my purchase which was fully paid for a month before. On Sept 28 my mattress finally came without one word from the factory nor even an " I'm Sorry". Well even though I love my new mattress, I guess I'm the only one who will say , "I'm Sorry" that I didn't cancel six weeks ago. Sincerly, Phil

[This review was collected as part of a promotion.] After 15 years we had had enough of our sleep number bed and wanted an upgrade. We visited many furniture showrooms and laid on many beds but kept coming back to Stearns and Foster. For various reasons we bought our bed directly from Stearns and Foster and found their customer service to be top rate. We are primarily side sleepers and found this medium firmness bed gave us the proper support. It's been two weeks now and so far are very happy with our decision. We are not only sleeping better and longer but wake up more rested and with less aches.

This is sort of like the goldilocks bed, it is at both times soft yet somewhat firm (so you don't sink into it like jello) but doesn't feel like you are laying on a brick that has no give. If you like medium, but are more on the plus side, get this one for sure. It does conform a bit over time as you sleep on it but in a nice way not where it feels like you sink into it, but rather molded to you and comfortable. And it never feels like you are sagging. just a few months in but love it so far. Highly recommend.

I have tried several of Sterns and Foster mattresses sets and within 3yearsc they tend to sagg in the middle and bulge out on the sides . The warranty is strick depth of sagg must be a certain depth with no stains on the mattress or they will not honor the warranty and you have to take photos of the mattress and send them for review. The whole process may take months before you are notified whether they will replace your mattress. Save your money You can feel lumps in the mattress hard to get a good night sleep on it.

[This review was collected as part of a promotion.] Absolute quality mattress, given superb beautiful detailing, it's a dream!..your body deserves this much pampering, would never look back again on purchasing another Sterns & Fosters Mattress in the future or recommending one!

[This review was collected as part of a promotion.] I had a massage every other week for my left hip. I do stretches. I walk. I had pain in my left hip on my previous mattress. This mattress has totally removed the pain in my left hip. I did not expect it to improve my night's sleep as much as it has.

[This review was collected as part of a promotion.] This is our second Stearns and Foster mattress and we are not disappointed! We have nicknamed the mattress "Cloud Bed". It is very supportive and comfortable. This is our favorite mattress. We are 70 & it supports our back, hips, and knees very well & comfortably.

[This review was collected as part of a promotion.] Very Soft and very comfortable. I have evolved with mattresses. My younger years it was firm then medium. Now at my age, its plush or soft. Everytime I lay down on my soft Pillowtop, I think Heaven.

[This review was collected as part of a promotion.] My wife had been complaining about back issues for the past year after our Denver Mattress foam bed had worn down after only 5 years. We tested this bed out in a retail store and my wife said that this was the one. I love how S&F doesn't make the item until you order it, and it hasn't been sitting in some warehouse for a year. My wife thinks it's a little more firm than the one we tried at the store, but she has zero back pain, sleeps completely through the night, and loves this mattress. Me, I could sleep on a rock & be just fine, but even I have to admit, this thing feels pretty stinkin awesome. It's definitely better than the foam one and holds up nicely with activity like folding it up for watching TV. Yeah, it was expensive, but I now have a very happy wife so it's a bargain.

This bed lived up to my expectations! Most comfortable bed I've ever owned! Folks please do yourself a favor and order directly from Stearns and Foster. Their customer service is exemplary. The delivery was flawless. Wait time was excellent for a hand crafted bed made just for me. Heavenly!