The mattress arrived on time and the delivery people were great! Unfortunately the mattress was too hard for my husband's liking. I contacted Tempur- Pedic after trying to "break" the mattress in for 30 days. They were very helpful selecting replacement mattress. Somewhere along the way wires got crossed and my order failed. I was able to get a customer support rep that seems to have taken care of the problem.

[This review was collected as part of a promotion.] I was waking up stiff and sore more morning than not, and decided I wanted to get a new mattress. I went to a mattressfirm and tried nearly every bed they had on the lot and decided to go with the ProdAdapt Medium-Hybrid and I am very happy after a month. I have seen others say that the bed needs to be walked on and such, but I thought the bed was perfect out of the box. I tend to start my night on my back and end up on my side, and what I love most about this bed is how comfortable sleeping on your side is. I did not get the controlled platform base (yet) but my expectations are that will make my experience even greater with this bed.

I'm extremely disappointed with my Tempur-Pedic bed. I specifically chose this mattress and adjustable base setup because it's marketed as helping with comfort and sleep issues like sleep apnea, which was a major factor in my decision. After only four years of use, the mattress has significantly broken down in the middle—right where it's most affected by being propped up on the adjustable frame. This is especially frustrating because the entire system is designed and promoted to be used this way. I used the bed exactly as intended, regularly adjusting the base to improve my sleep. Instead of holding up, the mattress has lost its structure and support in a very noticeable way, making it uncomfortable and undermining the very reason I invested in it. To make matters worse, my warranty claim was denied due to a sweat stain. This makes no sense, as the breakdown is not even in the same area as the stain—it's in the section where the adjustable frame raises the mattress and where my body weight is concentrated. If the stain were truly the cause, the damage would be in that location, not in a completely different area. It feels like an excuse to avoid honoring the warranty rather than addressing a legitimate product failure. For a premium product that's supposed to be durable and supportive—especially for people dealing with sleep issues—this kind of deterioration in such a short time is unacceptable. I expected far better quality and longevity. Based on my experience, I will never buy another product from this company. Don't waste your money. TERRIBLE EXPERIENCE!!!

We were initially very happy with our Tempur-Pedic ProAdapt Soft mattress—it was comfortable and felt like a great investment. However, after just a couple of years, it started to lose its shape and is now sagging in multiple areas. Since this seemed like a clear product failure, we filed a warranty claim. We provided all requested documentation, including photos showing proper support underneath the mattress and that we've consistently used a mattress protector as recommended at the time of purchase. Despite this, our claim was denied, citing improper care. This was extremely frustrating and honestly confusing, given that we've followed all care guidelines. It's hard to understand how that conclusion was reached based on the information provided. No expert came out to review the mattress they based this on a few images that to be looked exactly like the examples. For a product at this price point, I expected better durability and stronger support from the company in honoring their warranty. This experience has been very disappointing and has definitely changed my perspective. I would encourage others to look closely at warranty coverage and long-term performance before making a purchase. I would NOT recommend this product OR this company after this experience.

This is my second Tempur-pedic. I previously owned a Cloud. I don't think one can beat the quality. It is comfortable, firm (even though medium), with good body support. Scott was very helpful, professional and easy to work with. We appreciated John and Brady's quick and professional delivery.

Purchased this as I have had a lot of hip pain and will be getting a hip replacement in a few months. It has helped greatly in getting a good nights sleep without pain

I absolutely love our new Tempur-Pedic mattress. It is incredibly comfortable and supportive, I'm sleeping much better. The mattress contours perfectly without feeling too soft. This mattress is worth every penny. Highly recommend

Husbands back surgeon said no soft mattress. So we got the medium. Was a little adjustment at first but we absolutely love it! A bonus is my hips hurt less also!

This mattress is very comfortable for sleeping or just lying in bed reading a book. I had a different mattress that was too firm and sent it back and bought this one instead.

[This review was collected as part of a promotion.] Please replace your white glove delivery company. They are not professional at all and fail to deliver the product