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Customer reviews for Samsung 26.7 cu. ft. Large Capacity Side-By-Side Refrigerator for
Samsung 26.7 cu. ft. Large Capacity Side-By-Side Refrigerator
4.5 out of 5 stars
stars409 ratings408 reviews
  1. 5 stars74% (302)
  2. 4 stars17% (68)
  3. 3 stars3% (13)
  4. 2 stars3% (12)
  5. 1 star3% (14)

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Showing 181-190 of 408 reviews
May 18, 2023
Dettimjohnson
2 out of 5 stars review

Verry unhappy with this product.

I had my refrigerator barley two and the touch screen has stop working. it does not respond to touch, and of course this is out of warranty. This is a $550.oo repair. I talked with one of my co-workers who has the same problem with his Samsung refrigerator.

Review from Samsung US
Helpful?7GSYZ0834T9L13623362322
reply from Samsung Customer Care

Detti, all we want is to get you assisted with the touch screen of your hub. Resetting your Family Hub's Screen should do the trick if your hub is malfunctioning. Follow the instructions below: 1. Reset your Family Hub screen: Use the red switch at the top of the right door to reset the screen on your refrigerator. 2. Factory reset your Family Hub: Go to Settings, choose About Family Hub, choose Factory data reset, and finally, choose RESET. When prompted, choose RESET once again before selecting Delete all data. For reference, Click the link below and see Reset your refrigerator: https://www.samsung.com/us/support/answer/ANS00087902/ For fast resolution, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145807267, to help our team pull up your information when you message us. Have a great day. -John

Sep 12, 2023
CreativiTimothy
1 out of 5 stars review

False advertising about “even cooling”, because I

The highest and lowest temperatures are 34°F and 53°F (nearly 20°F apart!) when the fridge temp is set to 34°F! We bought a pack of 6 refrigerator thermometers to cross check to make sure it’s not the thermometer, and the readings are still the same. Although this refrigerator has 4 vents where cold air can come out, there’s still huge variance in the back and front, as well as top to bottom. On the back of the fridge (4 shelves and 2 drawers), from top to bottom, the temperatures measured are: 36, 42, 39, 48, 36, 36. On the front of the fridge (5 shelves on door), from top to bottom, the temperatures measured are: 53, 42, 44, 45, 40. The freezer is a bit better. On the back of the freezer (4 shelves and 2 drawers, from top to bottom, the temperatures measured are: 0, 2, -2, 0, 0, 0. On the front of the freezer (2 shelves), from top to bottom, the temperatures measured are: 4, 2. The attached picture is of the top part of refrigerator, where the back shelf of fridge measures 40°F (in between the grey and red on the thermometer), and the top shelf of the fridge (right next to that shelf) measures 50°F (in the red on the thermometer). The fridge setting is at 34° at the time I measured because the default setting of 37°F makes the actual temperatures too hot. The safe fridge temperature is below 40°F according to the Food and Drug Administration (FDA), so this refrigerator seems unsafe and practically unusable unless you only use a quarter of the space in the fridge because setting the temperature very cold freezes food at certain parts of the fridge, and setting it higher risks food poisoning at warmer parts of the fridge. Yes, many refrigerators and freezers don’t have completely even cooling, but advertising “All Around Cooling” seems absurd if there’s nearly a 20°F difference in the range the temperature is distributed.

Review from Samsung US
Helpful?7GSYZ0834T9L13623362322
reply from SEA Care

Hi there, Thank you for informing us about the fridge's uneven temperature. Getting you assisted is what we strive for. We recommend browsing through this link to help you with the fridge's cooling temperature. Please fully watch the instructional video and visit the embedded links, such as the "Recommended temperature" and "Leveling the refrigerator." Refrigerator and Freezer are not cooling enough: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146290663, to help our team pull up your information. Have a great day! ^Chrystel

Mar 12, 2025
Ashleyneil
4 out of 5 stars review

Love it but need help with smart things app

My daughter bought this for me for Christmas because it was my dream fridge! The only problem I’m having is, I cannot get my fridge to connect to my SmartThings app on my phone. It just won’t work. I’ve cleared it out. I’ve reset it. I’ve tried it hundreds of times and it will not connect. It’s very very frustrating.

Review from Samsung US
Helpful?7GSYZ0834T9L13623362322
Aug 4, 2020
Mr and Mrs Impressed
5 out of 5 stars review

Beautiful fit and finish!

[This review was collected as part of a promotion.] My new Samsung side-by-side refrigerator with the touch screen family hub feature has been a nice enhancement to our kitchen and our family interaction. Like any refrigerator, it chills and freezes our grocery items perfectly. However, the Family Hub brings the features we are accustom to using on our smartphone to the kitchen area on a large touch screen with all the same apps, such as Gallery, Spotify, Pandora, etc. You can maintain your grocery list on the family hub which is a tremendous convenience when you use the last of your favorite spices or other recipe ingredients right at that moment so you don't forget. You can write messages to your children on the touch screen or loving notes to your spouse. We love our new Samsung side-by-side refrigerator with the Family Hub!

Review from Samsung US
Helpful?7GSYZ0834T9L13623362322
Aug 3, 2020
Jennifer
5 out of 5 stars review

A show stopper

[This review was collected as part of a promotion.] This is the coolest, nicest frog ever! For a side by side it has tons of room. It’s quiet and pretty. The screen allows soo many features I can’t list them all. The sound is better then most stereos!! And you can log on to any website, I love using this feature to download recipes.

Review from Samsung US
Helpful?7GSYZ0834T9L13623362322
Aug 27, 2020
Fernando
5 out of 5 stars review

Great Buy!

[This review was collected as part of a promotion.] The Fridge is Great. Tons of cool features like recipe suggestions, food scan, weather, calendar, spotify and more apps you can add. It had plenty of room on both sides and the design makes it so it can fit into a lot of spaces.

Review from Samsung US
Helpful?7GSYZ0834T9L13623362322
Aug 4, 2020
Senia
5 out of 5 stars review

We love it!

[This review was collected as part of a promotion.] we, husband and three children, absolutely love our refrigerator! This beauty is used by all of us. My 5 year old knows how to turn on his kidzbop station and he and i use it to practice sight words. My 13 year old daughter uses the fridge to text me while I am at work. It is plenty spacious and freezes and cools just fine. The one thing I dislike would be the smudges that are always left behind.

Review from Samsung US
Helpful?7GSYZ0834T9L13623362322
reply from Samsung Care

Thank you for sharing your experience with us. Try taking a look at the link below, It goes over helpful tips on keeping your Family Hub clean. ^Pat https://www.samsung.com/sg/support/home-appliances/how-to-clean-and-maintain-your-samsung-family-hub-refrigerator/

Jul 30, 2020
Tammey
4 out of 5 stars review

very elegant looking refrigerator

[This review was collected as part of a promotion.] overall we are very happy with it except there could be a few additional items added such as there should be a light in the water ice dispenser and a lunchmeat, cheese drawer. and why on earth does it take sooooooo long to make ice. this would be the biggest hangup.

Review from Samsung US
Helpful?7GSYZ0834T9L13623362322
Aug 16, 2024
Gods Daughter
5 out of 5 stars review

A slice of Heaven

[This review was collected as part of a promotion.] I began using this product almost a month ago and I am in love. It makes being a mom so much easier. With recipes on the days I have no clue what to make for the kiddos, healthy food options, music, and lifetime movies. This takes smart to a whole new dimension. Reminders, scheduling, and it even lets me know when food expires. I think it’s a slice of Heaven especially for moms, entrepreneurs, restaurants, gyms, students, and chefs. I would say this is the best investment I’ve made in a longtime and it wasn’t a forced upgrade like other products it was a choice that makes it all the better.

Review from Samsung US
Helpful?7GSYZ0834T9L13623362322
Aug 3, 2020
Jdubs
5 out of 5 stars review

Great Features

[This review was collected as part of a promotion.] I bought this fridge two months ago and we absolutely love it I love the shopping list feature especially I can add stuff to my list and open app on my phone if I’m in the store put my personal photos on it and look up recipes and tutorial videos

Review from Samsung US
Helpful?7GSYZ0834T9L13623362322