Sams handled our mattress return perfectly, but 2 mattresses were shipped to us by FedEx and damaged in shipment. I recommend Zinus mattresses at Sams online.

Love the mattress! Super comfortable, slightly bigger than a king, love it! Used to have a king and now with the cali king it’s a bit bigger but it does feel much bigger! We put a mattress topper on it, which made it a bit taller

I’m first going to start with the packaging. It arrived in a little rough condition. The box had one maybe 3 inch hole in it and other areas where you could see it was handled roughly. That didn’t affect the item quality what so ever. Setup was a breeze. We thought the mattress was going to pop out at us but it slowly filled with air making it easy to take off the remaining plastic. Need two people to carry it. I love the 14”, I’ve never had one this thick before. We put the mattress in our master bedroom. On the details it says it’s between soft and firm and that is true. It feels firm at touch but softer when you lay on it. Everything seems quality, the pillow top is soft and well manufactured. For being a bed that can be shipped and condensed it is a win!

Mattress filled out as it should in about 4 hours. We have been sleeping on it for about a month. There was no smell as some have talked about after 24 hours when we first slept on it. It has a firm but certainly not too firm feel and very comfortable. When one person gets up the other person cannot tell. Overall one of our favorite mattresses we have owned.

For us, this mattress is perfect. Came out of the box, unrolled and was ready to use in about a day. We let it air out and fluff up, and switched out our old mattress the next day and have been happy ever since. There is no noticeable smell at all. It has a firm feel about is which I love, but also cradles around and supports your body. It's only been a few days that we've used it, but we are both happy campers.

This ZINUS Night Therapy Green Tea 14” Hybrid Mattress is one of the most comfortable beds I have slept in for a long time. It was easy to unwrap and let adjust to the location of it; see it comes vacuumed packed in a box and was very heavy to move. The size/shape was a little bigger than our other mattress but not an issue and surprisingly nice to dress. Again, it is very comfortable and somewhat like another companies 'form & spring system' bed, but seems durable and a one I would recommend to people.

I slept on the mattress for a couple of weeks. I recommend that you do the same as the mattress feels different, even better, after it has settled into the room. For the type of "hybrid" mattress, I was a little disappointed as it felt much softer than what I was expecting. Standard internet pictures are really accurate of what it looks like, but it comes compressed in a box. Be careful and follow the instructions on how to unpack so you do not damage the mattress or get hurt when it expands. I would highly recommend that you pick this up in the store. I had it shipped to me and the box arrived damaged. Thankfully the vacuum seal was not compromised.

This bed is an awesome deal for the quality of mattress it is. We spent around a thousand dollars on our mattress and this is very comparable. We actually already have a Zinus mattress in our guest bedroom as well and people always comment on how nice it is.

We love this mattress! It definitely took two people to maneuver the queen size into our upstairs bedroom; it has a substantial weight to it. When we unboxed it, there was no noticeable odor like some foam mattresses. It is very comfortable, and pretty firm which o appreciate. Overall its a great mattress.

My son purchased this mattress and absolutely loves it. It came very conveniently packaged making it easy to carry to his second floor bedroom. It’s so comfortable he can’t get into it fast enough and doesn’t want to get out. Great value for the money.