Hello - Thanks for taking the time to contact us! We're sorry that this happened! We'd like to get this reported to our Quality Team. Can you please give us a call at 1-855-536-6946, or text us at 1-864-581-2463, so we can collect more information? We can be reached Monday through Friday 9 am to 6 pm EST. Please also use S-15834940 when contacting the team. Thanks!