Hi there - thanks for providing this feedback. We apologize that this air conditioner did not cool the room and possibly wasn't working correctly. This must have been very disheartening and we certainly understand your disappointment. Keep in mind that if the room was very hot it, then will take longer to cool the room. When heat is stored up in walls, furniture, rugs, and draperies, it inevitably takes longer to cool the room down. Reach out to us if you have any questions or concerns in the future; we're always happy to help out. Be well, Kelsey@GEA

Hello The President - Thanks for your review. This is Olga@GEA. We are sorry to hear that your air conditioner arrived damaged. Please make use of the warranty and exchange the unit at the place of purchase. We apologize for the inconvenience.

Hello, Thanks for the review. We&#39;re so sorry to hear of your disappointment in this 5,000 Mechanical Room Air Conditioner. We hope you were able to contact the retailer and take full advantage of your warranty. We want to offer all of our consumers quality appliances and we&#39;ll work to improve this unit. Thank you for your patience. <br />-Sylvia&#64;GEA

Hello, Thanks for your review! We are so sorry to hear that your AC unit is not properly cooling. Please make sure there are not curtains, blinds or furniture blocking the front of the air conditioner. Sometimes, this can limit the airflow and cause the unit to cool slower. Additionally, the air filter may need to be cleaned. When the air filter is not kept clean, it can also cause the AC unit to improperly work. We recommend to clean the filter at least every 30 days. There could also be a possibility that cold air is escaping from the room. Check for open furnace registers and cold air returns. If none of these possible solutions assist with this issue, we recommend to turn the temperature down lower, so it can cool the room faster at a lower temperature. We hope this helps! Thanks. -HannahGEA

Hi,<br />Thanks for leaving a review. We appreciate you choosing GE Appliances and we&#39;re sorry to hear your disappointment in this 5,000 BTU Mechanical Room Air Conditioner. We understand your frustration and we&#39;ll use this as an opportunity for improvement. Thank you for your time.<br />-Sylvia&#64;GEA

Hello, Thanks for reaching out! We are so sorry to hear that you are not entirely satisfied with your Air Conditioner. Many of the noises you may hear, can be typical for an Air Conditioner like this to properly run. For instance, you may be hearing the compressor or the fan working to efficiently cool the room. Additionally, if the room you are cooling or heating is smaller, this may be the reason that the room is quickly cooling or heating. However, your comments will definitely be taken into further consideration, and we thank you for offering us your feedback! If you ever need anything in the future, please feel free to reach back out. -HannahGEA

Hello, Thanks for the feedback! Your business is greatly appreciated and we&#39;re glad to have you as a member of the GEA family. If you have any questions or concerns about this Air Conditioner, let us know and we&#39;ll be happy to help. Take care!<br />-Sylvia&#64;GEA