Nena, we're truly sorry to learn your son has a rash, and hope he's feeling better very soon. The safety of babies is at the heart of all we do, and we always want to provide your little one with comfort. Please know that a great deal of work goes into the development and testing of all our diapers to ensure they are safe for babies. We have careful and thorough procedures in place to ensure this. We work with parents and partner with leading professionals including pediatricians, pediatric dermatologists and safety experts through every step of the diaper-making process, so we want to assure you that this isn’t something we expect. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kind of symptoms you have told us about. So we can help you further, please call us at (800) 632-7435.

We're sorry to hear your little one's diapers are not staying on. Our diapers go through many quality checks in place to make sure every one reaches you in perfect condition. So we can learn more about your experience and assist you further, please give us a call at 1-800-632-7435