[This review was collected as part of a promotion.] Finally , I find the firm mattress that supports my hurt lower back. It is really comfortable to lie on after a long hard working. I will recommend this Stearns & Foster Estate Ultra Firm Tight Top - Queen to my family and friends

This Estate mattress has a 12" wide strip across where there is a giant indent, it's especially bad smack in the center of the bed. I couldn't figure out why my back was hurting. I would wake up in the morning completely bent over and not be able to straighten out for a couple of hours. I finally figured out that it's the mattress, It has huge indents where there is no support! After taking all the sheets off and pushing on the different areas of the mattress, I noticed his stripe across the entire mattress which is almost like it's been folded there and the springs have separated. Basically, what happens is your body parked in that area will completely sink in and become deformed to the rest of your body. So that was what was happening to me. I had the worst back pain after buying this mattress for about 2 years. I just figured out The source of my back pain and it's the bed. It's so unfortunate: this was supposed to be a gift to myself and it's been a lemon. I literally sleep better on my couch. And wake up without pain! I

[This review was collected as part of a promotion.] I have had back pain for a while, so I was skeptical a new mattress would help that much. I was completely mistaken! I enjoy a firm mattress, so that is what I got and I am completely satisfied. I expected to be a little uncomfortable as I broke the firmness in a bit, but I didn't experience that. From the day it was delivered, it's been like sleeping on a cloud. A very firm cloud. LoL. This mattress has all but eliminated my back and hip pain. I would recommend this mattress to everyone. Seriously. My son and I fight over who wants to sleep on it. LoL. It is worth every penny, I promise.

I received the mattress and it seems like it already has sinking. It was not this way in the store. I put something across the mattress and you see where it is sinking already! So tired of this happening! I haven't had this mattress but 4 months. You can make this situation better if you use this information. Needs replaced!!!!

From day one we had the comfort and support that we have always looked for and not found till now. Bed is soft but has all the support for back or side sleeper. There is no sag in any area of the mattress. It does not sleep hot which is a relief. I sleep hot as many mattresses do. For people with back issues this bed is worth a try.

We have absolutely nothing but good things to say about this mattress. There was no adjustment period for us. We did go from a Stearns and foster queen to a Stearns and foster king. The comfort we find with these mattresses are superior to anything we have had before. The king gave us the extra room for us and the queen which is over ten years old has been transferred to the extra bedroom for guests and has held up quite nicely! Feeling like this mattress was made specifically for us!

[This review was collected as part of a promotion.] I am glad this is a soft mattress. I cannot fathom sleeping on anything BUT soft mattresses. Form or medium are just too rough on my back and not good for posture. Definitely different than the mattress in a box that I am used to getting. Set up was a bit tricky. Especially because I wasn't expecting it to stand so high off the floor! It's very thick. very thick. Makes it a bit more difficult to get in and out. But overall that's the biggest complaint I have. It's a nice mattress and I'm confident it will last me for years and years .

Have been sleeping on a queen size Stearns and Foster mattress over 40 years. The latest model is designed differently then previous models. The smaller box spring makes a little noise at times when getting on and off the bed. Other than that we sleep very well. Well made product.

The S&F Estate Plush is a great mix of support and softness. I am a side sleeper and sleep occasionally on my back. I exchanged a S&F Lux Estate Medium PT for this mattress, I sank too much into it causing lower back pain. This one is perfect and costs less.

Escalation Team I have contacted you on multiple occasions by phone, email and surveys with no response. I called Stearns and Foster on July 28th spoke to Ashton regarding the brand-new mattress I received that was dirty with stains on the bottom of it. The delivery was so far from white glove as you advertise, it was pathetic! I explained that when the delivery team arrived, I noticed that the plastic protective cover on the mattress had two tears/holes in it. They went to move the mattress out and went to take the plastic off and I stopped the guy and said that I wanted to keep that for the old mattress, thinking I could tape the holes. He said that they prefer to take it off as it is dirty, and it could get dirt on the walls. I said we are in the process of selling our home and I don't want that. I stopped him again stating that the bed that's on the foundation needs to come downstairs before the new one goes up. He said Oh and yelled at this partner to get his help. As they are coming down the stairs with the old mattress, they brought it down longways and scuffed the walls and chipped the ceiling paint in the archway by pushing it through. At this point my Mom is freaking out as she see's them pushing it through the archway. They get it in the garage and then they go to take the rest of the plastic off the new mattress. I notice that there is what appears to be two dirty spots on the bottom of the mattress, but I didn't have my glasses on, so I was not sure if it was shadows or really stains. They get it inside and I notice it is stains, they plop it down and say ok looks great. I said no that there are stains on the bottom of it. They lift it up and the helper says that came from your dirty walls. I was ready to pop a gasket! I said 1st off this is a two-year-old home on the market in pristine condition, there is absolutely no dirt on the walls, we just had the home photographed, feel free to look at it. Then I said that I noticed it before you brought it in but was not sure if it was shadows as I did not have my glasses on. I then advised that the plastic it was in was torn in 2 different places. Then he proceeds to talk bad about me in Spanish, totally disrespectful! The lead driver says that they can remove it and bring back another one. At this point my mom is so upset and I did not want any more damage done. I explained that we can document this and that I will follow up with Stearns and foster. I asked him to take pictures of the damage, which he did. We then go downstairs, and he has me sign a piece of paper in his book and I write on there that the bed was dirty and they had scuffed the walls. He then says that he needs one more signature and then they are done. He pulls up his phone and scrolls through some pages and says sign here. I said what am I signing for, he says that you received the bed. I said that I need to know what I am signing for. He sighs and goes back and here is a picture of just the bed faceup on the mattress, I said where are the other two pictures? Oh, I'm not sure what happened to them although they just happened to be permanently deleted..... I know what happened to them, he deleted them! So now his partner is nowhere to be found and I have to help him lift the mattress, so he can take pictures again! He did load them in and I did write a statement as to the bed being dirty and the scuffing on the walls. He did hit send but who knows at this point whether it went through, or he deleted that too. I asked him if I was going to get a copy of it and he said YES, but I never received it. After speaking to Ashton, I was told that they could do an exchange. I explained that we were in the middle of house showings and the delivery service had damaged the walls while removing the old mattress and I was concerned about more damage. She said that she could submit to the escalation team, and they would call me back. My Mom yelled at me to just have them deliver a new mattress, so I told Ashton that she could just set up to exchange this one as long as we had different delivery drivers. She then told me she will have to refer me to the escalation team? I said 5 minutes ago you could do an exchange and now it has to go to the escalation team? This makes no sense..... We will have the escalation team get back to you on the 1st of next week. CRICKETS, I have heard nothing from Stearns and foster escalation team. I filled out a survey from Stearns and foster on rating my delivery experience on 07/30, and have heard nothing from Stearns and foster. Shana called me on 08/01 with the delivery service. She stated that was not the experience they want their customers to have. She had spoken to the drivers and gone over policies and procedures, and she was very apologetic. She was amazing, I was impressed, she stated that she could have a new team deliver a new undamaged mattress (she called them the A-Team) out most likely on Friday, but she would check, or it would be the next Friday. I explained I would be out of town the next Friday and it would have the be 08/18. I asked if she could text me the date or email me. She said YES, she would get back to me that day or the next day..... CRIKETS...... I never heard from her again. Seems to be a trend with Stearns and Foster and their affiliates. 08/06 I filed an online complaint with Stearns and Foster, CRICKETS, never heard a word. Called 08/07 was on hold for 1 hour then received a response that they are not taking calls and that I would need to call back. 08/08 called Stearns and foster and was told that their systems had are down and to call back. I asked when she thought that they would be up, she stated that she did not know. I asked how long have they have been down; I was told awhile several days (think she said 2weeks) I said oh great you've been hacked, she said that YES, we've been compromised, and they are working on it. Once again, she said to try back...... 08/10 Filed a dispute with my Discover card for the purchase. 08/20 called Stearns and Foster and spoke to Randall and was told that the case was sent to escalation by Ashton on 08/07? I filed the complaint on 07/28? Randall asked that I call the escalation department tomorrow at 8am - they work from 8-1 or 2 somewhere around there? I explained that I work 8-5 and don't time out for lunch and asked if he could send them a message asking them to call me, as I was on hold for 15 minutes today, most hold times are45miutes or more with them. He said YES and said that he sent it but recommend that I call tomorrow. Enough is enough, I don't want the mattress, the sheets, the pillows, nothing from Stearns and Foster. I have gone above and beyond trying to get resolution. I have lost wages and lost countless hours trying to resolve this issue. We are moving and need the mattress out of the home ASAP and I want a full refund! On top of everything I still have not received anything about Stearns and Foster being compromised. HELP! Would not recommend!