We're disappointed to hear this, Lucie and want to assure you that the quality of our products is very important to us. Since these diapers are not meeting our high-quality standards, we'd love to chat further with you to find a solution. When you get a chance, give us a call at 1-877-601-6483 (weekdays, 8 a.m. to 5 p.m. CST). We're always eager to help!

Oh no! I’m so disappointed to hear this, Jessica, and want to assure you that your baby's well-being is our top priority. We never want to hear that your daughter has experienced any discomfort, and we hope that they’re feeling better! All of our products go through extensive evaluations to ensure irritation is unlikely to occur even on the most sensitive of skin. We do take your concerns seriously so we would like to learn more to help. When you get a moment, please give us a call at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST), and we’ll be happy to assist. Thank you.

Hi Tuna, we're disappointed to hear this and want to assure you that your daughter's comfort and well-being is our top priority. We hope she feels better soon! All of our products go through extensive evaluations to ensure that our training pants are gentle on even the most sensitive of skin and our goal is to always keep your child comfortable. We’d like to learn more about what occurred so we can help further. When you have a moment, please give us a call at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST). Thank you!