We’re sorry to hear about your child’s discomfort, and hope your child feels better. We work very hard alongside parents, pediatricians, pediatric dermatologists, and safety experts to ensure our products are safe. We understand this is hard on you and your baby. We'd be grateful for the opportunity to learn more about your experience and to help you further. We hope you will find a moment to call us at 1-800-726-7377. We're happy to help.

We're sorry to hear you feel this way, Rachel, and we want to help. We have many quality checks in place to make sure every product reaches you in perfect condition. Please give us a call at 1-800-726-7377 when you can to share more so we can help.