Hi there, Vaheh. Thank you for sharing your experience with us regarding your LG WM3470CW Front Load Washer. We understand your situation and how concerning it must be to deal with the door gasket issue, especially within such a short period of ownership. To help with this, we recommend checking the gasket for any residue buildup, as using high-efficiency (HE) detergent in the proper amount can prevent wear and tear.https://www.samsclub.com/p/lg-5-0cf-front-load-washer/P03020087Since you’re still within the 90-day window, we suggest reaching out directly to Sam’s Club regarding their return policy. However, if you’d like us to explore additional support options, please send us a private message on Social Media @LGUSSupport. We’re here to assist you further. —Renzo

Hi, there. Thank you for taking the time to share your experience with the LG Washer (WM3470CW) model. We're sorry to hear that you've encountered such disappointment with our product. We strive to provide high-quality products that meet our customer's needs and expectations. We take your feedback seriously and will use it to improve our products and services. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport. ^Juvy

Hello, Rebecca. Thanks for sharing your thoughts about your LG Washer! What a joy to hear that your washer and dryer set has been the standout pair after all the sets you’ve owned over the years. Knowing they’ve earned the title of “best set ever” from someone with real experience behind that statement truly means a lot. We love that they’ve been treating you well and making laundry day a little brighter. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James

Hey there. It’s great to hear how your original LG washer and dryer held up so well over the years. Choosing to stick with LG again speaks volumes, and we’re glad your new machines are already delivering solid performance. The cold water wash cycle is a smart upgrade, designed to clean effectively while saving energy. We appreciate your loyalty and look forward to being part of your laundry routine for years to come. For more feedback or questions, private message us on social media @LGUSSupport. Thanks for choosing LG to be part of your home!​​​​🙂 ^David

Hi there. Thank you for reaching us. I'm so sorry to hear about the nightmare you've had with your LG WM3470CW washer from the very beginning. It's unacceptable that we delivered a damaged unit and tried to cover it up with a black marker. And then, to add insult to injury, the new unit didn't work properly and caused issues with your clothes.I can only imagine how frustrating it must be to deal with these problems, especially when Sam's is passing the buck and not taking responsibility. It's unacceptable that you've had to wait weeks for a replacement, only to have the delivery company cancel and reschedule multiple times.First and foremost, I want to apologize for the inconvenience and distress caused by our company's mistakes. I'm going to personally oversee your case and ensure that we get this resolved as quickly as possible. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, Eric. Thank you for sharing your experience with your LG Washer (WM3470CM) model. We understand the importance of having a fully functional interface and achieving optimal drying results so that your laundry routine remains efficient and reliable.<br /><br />For the washer&#39;s display issues, a &#34;Hard Reset&#34; can sometimes clear residual static electricity (often called &#34;flea power&#34;) that causes the control board to behave erratically. For more guidance, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-unresponsive-washer-buttons--20152367429605. If you need further assistance, please feel free to send us an email at lgdigitalcare&#64;lg.sprinklrsupport.com so we can take a closer look and continue supporting you directly. ^Juvy