Hey there. Thank you for reaching out and sharing your feedback for your LG Washer. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.

Hey there. Thank you for reaching out and sharing your feedback for your LG Washer. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contact information using the handle @LGUSSupport.`Jai.

Hello. Thank you for sharing your experience with your LG Washer. The way you described the buildup inside the door gaskets, the trapped moisture, and how difficult it has been to keep the area clean gives a very clear picture of what you’re dealing with. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this gasket‑related buildup issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to these helpful links for reference on washer maintenance and gasket care: https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-tub-of-your-lg-washing-machine--20150635948425 & https://www.lg.com/us/support/help-library/lg-front-load-washer-maintenance--1400786418920TWW ^James

Hello, Lauren. Thank you for sharing your experience with your LG Washer. Your feedback about the Control Lock feature and how it doesn’t prevent the power button from being activated gives a clear picture of how this design impacts your household, especially with a toddler who naturally gravitates toward that button. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this control‑lock feature issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. You can also refer to this helpful link for reference on the specific issue you're encountering: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-unresponsive-washer-buttons--20152367429605 ^James

Hi there, Vaheh. Thank you for sharing your experience with us regarding your LG WM3470CW Front Load Washer. We understand your situation and how concerning it must be to deal with the door gasket issue, especially within such a short period of ownership. To help with this, we recommend checking the gasket for any residue buildup, as using high-efficiency (HE) detergent in the proper amount can prevent wear and tear.https://www.samsclub.com/p/lg-5-0cf-front-load-washer/P03020087Since you’re still within the 90-day window, we suggest reaching out directly to Sam’s Club regarding their return policy. However, if you’d like us to explore additional support options, please send us a private message on Social Media @LGUSSupport. We’re here to assist you further. —Renzo