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Customer reviews for Backyard Discovery 14' x 10' Somerville Pergola with PowerPort for
Backyard Discovery 14' x 10' Somerville Pergola with PowerPort
4.6 out of 5 stars
stars
613 ratings470 reviews
  1. 5 stars75% (460)
  2. 4 stars16% (96)
  3. 3 stars3% (20)
  4. 2 stars1% (9)
  5. 1 star5% (28)

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Showing 91-100 of 470 reviews
Jun 8, 2021
Cj
5 out of 5 stars
5 out of 5 stars review

Excellent Pergola And Value!!!

I ordered this online and paid way more. Saw it in my local store for $799 and they had a few in stock. So of course I purchased it. It took my guys about 3.5 hours to put it together (they are professionals) and it looks amazing. Highly recommend and if you can get it in store DO IT! This Pergola is excellent quality and will last! I’m very happy with my purchase!

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reply from BYDSales

Thank you for your review! We are so glad to hear that you found ease in the assembly. We know that you will enjoy many wonderful days and nights relaxing under your Somerville Pergola!

Apr 8, 2021
Matt S
5 out of 5 stars
5 out of 5 stars review

Great addition to any yard

Took a while to find one in stock at my local Sam's club, but jumped on it when it came in. Took it home, and immediately applied waterproofing to all of the boards prior to assembly. The next day, after everything was dry I assembled the whole pergola on my back deck in about 4 hours, then moved it into position and used some different brackets to secure it down. It has transformed my back deck and we will be spending a lot more time outside because of it.

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reply from BYDSales

Sounds like a lovely area to relax! Thank you for the great review.

Jan 25, 2021
Jamie
4 out of 5 stars
4 out of 5 stars review

great value

This took 4 people approximately 6 hrs to put together. The paper instructions were lacking. The app could not find the exact model. With that said, one board was cracked and one piece of hardware was missing. Still, would buy again because it looks great and the price was right.

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reply from BYDSales

Your Somerville comes with a replacement part warranty so we can replace the cracked piece as well as the hardware at no cost. To order parts go to the following link: service.backyarddiscovery.com/Customer/Login. You can also call 800-8556-4445 8a-6p CT and a Backyard Discovery Customer Advocate will place the order for you.

May 22, 2020
Chris
1 out of 5 stars
1 out of 5 stars review

Don't buy

If you're thinking about buying this pergola, think again. Poorly made. Very unstable after put together. If I have it a good shove I'm sure it'll all come down. Also a lot of the top pieces, the purlins, don't match up. Some are cut too short so there are gaps. I was thinking about building my own but saw this in sale and thought it be great but was wrong.

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reply from Supplier Response

I encourage you to contact our Customer Advocate team at 800-856-4445. We can work with you to get your playset up to manufacturer specifications.

Jul 17, 2022
Em Bee
4 out of 5 stars
4 out of 5 stars review

Beautiful addition to back porch

Bought about a month ago and finally got around to assembling it; took two people five hours.Tip: We laid out all the pieces on the concrete porch and labeled them with blue tape and a sharpee. Some pieces were scratched- we touched up with Valspar exterior solid stain in the color classic mahagony. Then used a water based spar urethane in clear satin (varathane indoor/ outdoor) to seal the finish. P.S. After construction, we decided to add a pitched roof (metal) and attached to house- will add lights later.

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reply from BYDSales

Thank you for taking the time to leave a review! It is great to hear that you are enjoying it. Laying the parts out to do an inventory is a great tip!

Jun 5, 2022
Bob Villa wannabe
5 out of 5 stars
5 out of 5 stars review

Patio addition

We were looking to buy this pergola 2 years ago from Sams CLub when the price was $799.00....in 2022 the price rose to $999.00. Being a craftsman, i could have easily made a project out of this pergola, but in today's world, i'm sure if i would have bought the wood, screws, stain, etc myself...+ my time and supplies...that it would have equaled the cost! Overall, the unit went together easily - one person could do it with some sawhouses and supports, but erecting the unit was definitely a 2 person job. The instructions were clear and the pieces labelled inconspiciously. Overall, a very nice accent to out yard!

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reply from BYDSales

Thank you for your review! We strive for 5 star satisfaction, and glad we were able to deliver! We know that you will enjoy time under your Somerville Pergola for years to come!

Apr 8, 2021
Tired from assembly
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Nice in the end, miserable directions to assemble

It is sturdy, comes with all the parts, does not have good assembly instruction, in fact, they are not useful at all. They give you a link to scan, you have to add an app to get it to work and it still is not much help. We went to Sam's and shot close up pictures and went from those. The wood is soft as cedar can be and there are several damaged areas from packing that we needed to touch up (paint stick or stain not included) The box wasn't damaged so it had to be during packing. Not all the holes line up so have a drill ready. They say it is a two person set up but that must be their guys with experience. The last steps are impossible for 2, even 4 people. After assembled you are supposed to lift it, put it in its mounting feet, draw around that, drill holes, set with screws and then lift it back in place. I believe the delivery guys said it weighed 900 lbs and it is at least that. IMPOSSIBLE for two people to lift. Ours isn't secure until; we can get a bunch of people to help. However, once assembled it is beautiful, sturdy and just like the pictures. It needs better instructions written and a video. I would buy another if we ever needed it now that we know how to assemble.

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reply from BYDSales

Thank you for your review! We appreciate your feedback, and apologize for the issues you had with the assembly instructions. If you need any assistance at all, our Customer Advocate Department is here 7 days a week at 800-856-4445 to help! We are glad that you are overall pleased with the pergola and know that you will enjoy many days and nights relaxing underneath the shade!

Mar 10, 2021
Frederico
5 out of 5 stars
5 out of 5 stars review

Then pergola is very good but the customer service

is awesome! I did have to replace a part and got someone on the line in 60-90 seconds! A real person. They had me send them my receipt to register me and withing an hour the part was shipped. I had it the next day. The instructions are good but I'd revise them. I seal the wood first thing. I used Thompsons Timber Oil in cedar. Next I'd anchor the feet down after step 4. Why wait until you have all of the extra weight on it? If your feet are directly on the concrete I'd opt for shorter concrete screws. Make sure everything is level plumb and square. I believe I could do another in less than 5 hours but I used a cordless screwdriver. I think this is a good value for the money and am happy with my purchase.

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reply from BYDSales

Thank you for the great review as well as some great tips.

Apr 21, 2023
Mike B
1 out of 5 stars
1 out of 5 stars review

Poor installation, Quality, and Customer Service.

I bought this pergola which looks very nice, but the wood is heavily damaged after AIT WorldWide installation the company that installs these for Backyard Discovery. After several emails, I still have not resolution to who is going to fix the cap that fell off. Both companies are asking me to reach out to the other. A few pictures of the quality and installation attached.

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reply from BYDSales

Hi Mike- I am so sorry to hear about your experience. Please give us a call at 800-856-4445 and ask for a manager and we will be sure to get you taken care of. Again I am truly sorry for the inconvenience.

Oct 17, 2021
Mac
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent!

This product is very sturdy and the wood is of excellent quality

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reply from BYDSales

Thank you for your 5-star review.