We were very happy with last summer's purchase. However, after winter on our (Illinois) deck, we noticed considerable rust stains on one side of the rocker assembly and on our deck. Upon further inspection, we discovered that one screw holding the seat slats (which arrived assembled) had fallen out. It was discovered on the deck. Also, the heads of two additional slat screws on the seat showed heavy rust stain. When tipping the glider bench on end, a considerable amount of rusty water drained from the hole. In addition, the head of one of the slat screws holding the seat back at one end popped off, and the slat is itself warped away from the frame. This screw was at the other end of the chair. When placed on end, nearest the missing screw head, once again a considerable amount of rusty water escaped, staining our newly refinished deck. I am disappointed that a US product labeled "Lifetime" would so quickly appear to be deteriorating. The Chinese-made rocker chair which the Lifetime chair replaced had cost much less and had lasted (without rusting) for many years!

I have had this glider for several years and it's the center piece on my deck. Down through the years, a couple of the slats have broken but Lifetime has been more than gracious about replacing them. I own this bench, the bench/picnic table, 3 long white tables and several chairs by Lifetime and will continue to add to my collection!!

as i live in the uk i was finding it hard to get replacement parts for the glider bench ,i sent an email to lifetime.com explaining my situation , they sent the replacement part free of charge ,they arrived safely and the glider bench is back working as good as new many many thanks to all for your help ,i am very grateful for your help

We have had our glider for a short period of time. It is very comfortable, sturdy, and looks great. When we experienced a minor problem and called customer service we were surprised by how well they fixed the situation with no fuss for us. They went above and beyond what we thought would happen. Great product and an excellent customer service department!

I bought this for our new deck and I love that the bronze finish matches the bronze spindles on our deck. The box arrived a little beat up (probably the fault of the shipping company) and there were two missing bolts and two defective parts. I called customer service and they sent out replacement parts right away.

I bought my glider about 2 years ago. It has sit outside on my back patio ever since. It is still in great shape especially since it has been outside though the hot summers as well as the cold winters here in Utah. Even after all of that it still works like the day I bought it. I would say it isn't the most comfortable bench I have ever sat on but at the same time it is most definitely not the worst I have sat on either. I like to smooth gliding motion it has. Again even after all this time it is still just as smooth as it ever has been. Overall I think its a great product.

Generally I am a huge fan of lifetime products, but not this one. The boards started popping loose and twisting the first year. Basically we will have to replace the slats or throw it away. I love my other lifetime products just don't buy the glider, it won't last.

Otherwise very nice. Comfortable and beautiful. But I did NOT expect the bearing to break after about 4 months (being used about twice a week). It has never had any more than about 140 kg (2 adults). One of the eight bearings it uses to swing on broke. I have a very good picture that won't upload (2,563 kb over an 8 Mb connection). I LOVE this bench, and would give it a very high rating if it only were possible and easy for me to get a replacement part!

We bought two Lifetime Glider Benches for our cabin and we should have bought more because those are the chairs everybody fights to sit in! We love them. They glide so smoothly and they are comfy! Plus they withstand extreme weather conditions and still look like new.

I bought this product several years ago. The glider has spent most of its life in the sun with moments in the shade. Basically, we pulled it along the patio as the sun moved. Because of the environment, two of the slats became weathered and two of them broke into smaller pieces. I contacted customer service about purchasing replacement parts (still love the glider even if I can't sit on it properly). Even though we are in a global pandemic, I received top-notch customer service. I really appreciated Halie's patience and understanding of the problem. After a few emails, I now have all new slats and hardware coming to my home. Thanks Halie!! I look forward to sunset evenings in my backyard.