I not only gave it 5 stars for quality but also for customer service. We had to columns that had split at the bottom. My husband was concerned as they were the wait bearing columns. He called on a Saturday late afternoon expecting to get a recording. They answered and said they would send both columns right out. On Monday we received the notification that they had sent them FedEx 2 day. This was not expected. We had to get in touch with them with 2 more questions… my husband emailed at 11pm and had a response by 9:30 the next morning. We will be buying another gazebo to cover our deck. The quality is excellent and the instructions are thorough. My husband would rather read the instructions but when he didn’t understand something the app walked him through it. My husband takes his time but the picture shows the progress right now. We highly recommend this company and their products. Just save us a 20x12 for our deck when we need it lol Thanks VP

We invested in the 14x12 Barrington Gazebo to replace our lightweight metal and fabric gazebo. The kit came in good shape and all parts and pieces were accounted for. Amazingly, they actually give you a few spare parts in all the hardware bags, just in case!! All hardware is powder coated black and fits well together. The first problem I had was realizing that there were wooden parts INSIDE the 4 large legs. 2 of these pieces of wood were jammed in there pretty good so it took some ingenuity to pull them out. I didn't want to smash the poles down and damage them, so a ratchet strap hook was dropped down to try and pull them out. Don't start assembly unless ALL parts are accounted for!! Assembly of the rafters seemed to be the most time consuming and tricky part of this project. Some boards were twisted, and the holes didn't always line up as expected, which required some force to get it all square. 3 people are highly recommended to lift the rafters and roof frame up easily. Inserting the bolts for the rafters (steps 35 & 36) proved to be the most challenging as the holes didn't always line up. It took some persuasion, and even removing screws from steps 22B & 30B were needed to allow the rafters to flex in order to line these holes up correctly enough. Once tightened, I reinstalled these screws. The plastic coating on all the metal parts took forever to get off, often ripping off in small pieces, extremely annoying. Overall, this whole kit did come together nicely in the end. It looks great, and I have no doubt it will hold up well in our Northeast winters. I am happy with my purchase and building experience.

[This review was collected as part of a promotion.] Takes definitely more than one day to put together. Loved the pre-drilled holes. Remodified the roof trim to underneath the tin roofing instead of over the top. Pieces of lumber need to be marked a little better. Though now that it is complete it adds more appeal to our yard.

Overall a very quality product. The assembly time in some of the reviews I read were very aggressive. Pros: Quality wood and hardware. The instructions were great, very detailed and offered many good guides throughout the assembly. Cons: I was missing three boards, all rafters. Two of the rafters were detailed with miter cuts and a rabbit. I am a retired carpenter so instead of waiting for who knows how long to get these, I fabricated these. I only had one other helper, also a retired carpenter. The panel assembly took the longest. I had two other friends help in raising and fastening the roof panels. I still gave it a 4 star because it looks great, is of high quality and the packaging was good. Expect to spend a couple of hours peeling off the protective wrap off the roof panels and drip edges.

Had this 20x12 Barrington installed over the summer. It looked like the most sturdy model I could find. I had it anchored to a concrete patio. It had zero damage through hurricane Helene in 2024 (Cat 4). The eye passed right over our location in Valdosta, GA. Extensive damage to many homes and businesses but this thing had no issues. Metal roofing was perfect with no swaying or leaning to the structure afterwards. I am very impressed.

We purchased the Barrington 14x12, Arcadia 12x9.5 and Saxony XL. Arcadia as our main gazebo, Saxony for our kitchen, and Arcadia for our bar. I purchased some more cedar for the 4500K LEDs for each gazebo to match our deck theme; I connected them my deck's dusk till dawn lighting system. Everything looks great. Any parts that were missing or damaged they replaced very quickly. Very impressed with the construction and customer support. FYI, they made it through 3 strong TN storms with straight line winds from 60 - 95 mph.

Extremely happy with our new gazebo!! This company is great, the materials are good and very detailed instructions. Recommend stacking and labeling all the boards after unpacking the crates for easier assembly. Keep everything organized. My husband and I built this ourselves but did have help getting the roof panels up. Very happy, highly recommend.

Nice precut unit they have it figured out very well, if you build it yourself pay a lot of attention to the instruction as they are written. When they show you those high lighted instruction in red don't blow them off it will hurt you at the final step. Customer service was very helpful had a few pieces that had warps and they sent new ones right away. We bought a 12x20 and it has a lot of parts and big panels so have at least 3 to 4 people it sure makes it easy. We give it a 4 star because they have no 4.5 can't give it a 5 some of the instruction can be a little bit of a head scratcher and the film on the trim is super hard to get off so start early on working it off. All in all very happy with Gazebo it will surely be enjoyed by the family, material is good quality and packaging was very professional.

Wow. Great Buy. Would rarely go out to our backyard as the Florida weather can be brutal. But now that we have our new Gazebo, it is a pleasure. We enjoy sitting outside while having our morning coffee. My husband assembled it and then his brother and our son-in-law finished the final stage.

I ordered this and had it shipped to me because it was so heavy. It took 2-3 people to put it together over the course of a few days. Not the easiest to put together but everything is great quality, it's sturdy and looks great, use it almost everyday, put it outside our patio to cover grill.