I needed replacement parts on 2 items. I spoke with Payton and she asked what I needed and where to send them. How great that is where I was not challenged on what happened. It is rare today to talk to da friendly and helpful customer service agent who I'm sure is reflecting the attitude of the entire company. I would highly recommend products from Backyard Discovery.

This gazebo has exceeded all expectations! We love everything about it. It is absolutely beautiful-the wood and hardware are all top quality. It is a perfect place to escape the summer sun during the day, and it’s lovely place to relax in during the evenings. Highly recommend!

Let's be honest during this review. You will go to YouTube for advice, you will probably reach out to the vendor where the product was purchased, BUT this will be an EXTREMELY HONEST but brief review (from my personal experience). 1. Pleaseeeeeeee, have at LEAST (3) people to help if you opt to DIY. As an FYI, my husband only had myself (and the use of (3+) ladders) 2. Take your time, and don't skip steps. 3. Once completed... take the time to ENJOY your new space! We celebrated immediately with wine and cocktails. :) 4. This gazebo is BEAUTIFUL! It has changed the whole dynamic of your backyard. Even our neighbor (from across the street) had to tell us how nice it is! We are VERY HAPPY with this gazebo!

[This review was collected as part of a promotion.] My husband and I bought this gazebo and put it together in stages. Great instructions and excellent quality. We do recommend looking up a YouTube video for tips before beginning. It takes time and patience but definitely worth it. Highly recommend. We’re so happy with it and love it.

We bought this a little over a month ago and couldn't be happier. Everything about this gazebo is above and beyond expectations. To begin with it is absolutely beautiful and looks amazing in our space. The quality is outstanding, It is made solid cedar and the craftsmanship is excellent. we had it installed on a16x18 slab with the angled roof it fits nicely under the soffits of the house. We also feel that this was a excellent value. This will add beauty to our backyard for many years to come

The Gazebo did take longer than stated, but that is to be expected with the amount of hardware that is needed to put this together. It was difficult to see the numbers on the boards with the darker stain, but by process of elimination, we were able to figure it out. The customer service has been fantastic and both agents I have spoken to about stain have been absolutely accommodating and wonderful. Thank you.

The addition of the 14 x10 Cordova Gazebo to our back deck has been an outstanding addition to our backyard. It has given us living space on our back deck that we never had. The purchase, installation, quality and overall experience with Backyard Discovery has been a pleasure. Recommend them highly.

I was very pleased with the quality of this product. The wood was very well prepared and the quality of the bolts and hardware were 100%!! I would highly consider this product. The instructions were well detailed via the images, but I think they could have add additional written instructions and tips.

I not only gave it 5 stars for quality but also for customer service. We had to columns that had split at the bottom. My husband was concerned as they were the wait bearing columns. He called on a Saturday late afternoon expecting to get a recording. They answered and said they would send both columns right out. On Monday we received the notification that they had sent them FedEx 2 day. This was not expected. We had to get in touch with them with 2 more questions… my husband emailed at 11pm and had a response by 9:30 the next morning. We will be buying another gazebo to cover our deck. The quality is excellent and the instructions are thorough. My husband would rather read the instructions but when he didn’t understand something the app walked him through it. My husband takes his time but the picture shows the progress right now. We highly recommend this company and their products. Just save us a 20x12 for our deck when we need it lol Thanks VP

[This review was collected as part of a promotion.] Takes definitely more than one day to put together. Loved the pre-drilled holes. Remodified the roof trim to underneath the tin roofing instead of over the top. Pieces of lumber need to be marked a little better. Though now that it is complete it adds more appeal to our yard.