I bought the Gazebo online about a month ago, and had the professional team come to install the product. From day one the company kept me informed with the shipping status and the scheduling of the assembly. The day of assembly the company reached out to ensure I was satisfied with the installation and received excellent customer service from the caller and their assembly team. Happy customer and the Gazebo is awesome, I am ready to enjoy the summer!!!

[This review was collected as part of a promotion.] Added a 16X30 deck in the back yard, and then topped it off with the 14x10 Gazebo. Took a weekend with a couple of friends to put together but very happy with this. Added an outdoor fan and light and makes for a great place to get out of the sun and relax. Would buy Backyard Discovery products again.

We purchased the Barrington 14x12, Arcadia 12x9.5 and Saxony XL. Arcadia as our main gazebo, Saxony for our kitchen, and Arcadia for our bar. I purchased some more cedar for the 4500K LEDs for each gazebo to match our deck theme; I connected them my deck's dusk till dawn lighting system. Everything looks great. Any parts that were missing or damaged they replaced very quickly. Very impressed with the construction and customer support. FYI, they made it through 3 strong TN storms with straight line winds from 60 - 95 mph.

We bought the 14x10 Cordova gazebo. From purchase, to delivery, to resolution of a broken piece in shipment…customer service was excellent. In fact, it reminds me of the “good ole days”, when you were actually able to speak with a live person by phone who cared, resolve the issue or provided info and after the call, made sure that what was promised actually happened. The shipment comprised of 6 boxes, all well packed and contents marked. The delivery team (three guys and a truck) went out of their way to accommodate delivery up a steep driveway to the house. Now, we decided to tackle this project ourselves. For two folks in the mid 60’s, we took our time and followed both the instructions in the manual, but mostly relied on the online video, which was excellent. The only challenges were…placement of the four roof panel onto the structure. Even with 3 men, it was a challenge. No way, two people could have done it. The second challenge was that while most all of the pre-drilled holes lined up, the sawdust residue inside the holes prevented a clean installation of the structure hardware. We ran a drill bit thru the holes as we went. After installation of the power port, we decided to go ahead and install a ceiling fan. Are we happy? You bet we are! From start to finish, this is a first class company to do business with. If you don’t have the time to go thru the process step by step, or don’t care to read and follow the instructions (which will take you longer to complete), then purchase the professional installation package. But, if you are like us and have lots of free uninterrupted time, this is a fun project to tackle together. Please look at our photos!

Love our backyard discovery gazebo. Definitely big task to put together tho. I put it together by myself and took me 2 weekends to get it done (95F degree days, many breaks were required). I did have to get help from a neighbor to lift the roof panels into place. But otherwise we are very happy with it.

I bought this to add to my deck expansion. With the help of my sons. We got it assembled. Took longer than expected, but had limited time where my sons could come over & help. Instructions were very detailed. Only issue was a couple of the posts had holes drilled in wrong place for the corner brackets & had to drill new holes and it wasn't easy taking the plastic wrap off the metal parts. That's the reason I gave it 4 instead of 5 stars. We are loving the new gazebo.

We are very please with this product. We live in a very high wind area, and I was sick of replacing umbrellas every year. The style blends well with our home, and provides great shade for summer dining in the terrace. We hired people to assemble it, and they assured us this was much higher quality than they were used to assembling. Highly recommend!

This piece is beautiful but took a long time to assemble. The instructions could have been a little more helpful instead of minimal pictures. Overall it was a good experience putting it together with my family in town! It’s something we will cherish.

[This review was collected as part of a promotion.] Bought this kit and love it. Excellent instructions and online video support. Each piece of the construction materials was clearly marked and easily identified. One small bent item was replaced by the manufacturer within two day. So no delay in construction. Can easily be constructed by the do it yourselfer.

Bought this last summer and we love it! Assembly was challenging, even with 4 of us because of heavy pcs, and the high roof, but we did it. If I buy another, I would pay for set up. ;) This gazebo is so well built, sturdy and good looking. Survived winter no problem. Highly recommend this.