Outstanding gazebo for the money. We purchased two. Recommend paying an installer versus do it yourself. We put misters and lights around the perimeter. Enjoying every day.

This gazebo looks great and provides complete shade for my spa with room to spare. I also purchased installation and the installers did a great job. I am very pleased with the results.

Fabulous! Very sturdy. Word of advice: You need someone who has the correct tools and skill to assemble it. There are a-lot, a-lot of a-lot of pieces.

Very excellent build. The instructions were very well laid out. There were only a couple of times that I had to really had to scratch my head to figure it out. Most of the build I performed by myself until I could get help to put large sections together. The pre drilled holes were laid out very well. The only exception was that the purlins like the T02 on the top of the left and right roof panels had the holes set up on the center of rafter which puts the screw right into the bolt for the rafter. I appreciate the protection on the metal roof panels but if I never see another piece of blue plastic it will be too soon!

I used Sam's Club installation company. Not impressed. They broke several pieces and I had to order new ones and wait another month until it was complete. The trim around the roof line doesn't make sense as rain water falls directly onto the support boards behind the trim?? Snow and ice get underneath causing the trim to buckle. I'll end up having to have a carpenter come out and fix it correctly in the Spring. Not happy!

I purchased this gazebo on June 19th and was scheduled for assembly on July 4th. I thought it was unusual to schedule for the 4th of July, then received a call cancelling the appointment. I understood it was a holiday, so I did not think much of the cancellation. I was rescheduled two other times and today August 11th, when the company was finally supposed to come to assemble my gazebo, they called an hour after their estimated arrival time to cancel the service once again. The company could not even reschedule my appointment. The company subcontracted to do the assembly service does not even do a good job communicating with customers and I had to be the one following up to get on their schedule. Save your time and hire a professional.

We received the boxes to put this together and the base was easy to put together. We are not skilled in putting these together and the roof structure was complicated as some details could have been better explained in the 78 pages of instructions. It took 2 people two weeks to put together. You need at least 3 strong people to put on the roof and adjoin the roof! Overall if appears to be a good product!

The gazebo itself is beautiful but I purchased it June 23rd and paid $4238.94 which included assembly and taxes. Huge boxes were placed on the curb where my trash is normally picked up. Friends and I had to put the boxes in my yard because it took 3 attempts to actually get an assembly team to show up. Two times assembly had been assigned and both times I was called the night before after regular business hours to cancel. I took off work to be home and there was no way to get those hours/money back. Third “team” shows up hours apart from one another. The main assembler (Jamal) basically attempted to do everything himself. It was hot so my hat went off to him. I bought lunch, provided Gatorade’s and bottled water. His helper showed up a couple hours after him and barely did anything. So when it started to get dark he asked if they could come at 730 to finish and miss the heat. They were supposed to assemble it that Thursday July 13th. I agreed that would be ok because I had outdoor furniture being delivered at 930 and needed it completed. I woke up at 0622 to banging outside. Upon going outside I saw both assemblers were in the backyard. That’s when I was told Jamal had an appt at 8 and would be leaving but the helper would stay and finish if they weren’t done by the time he had to leave. I went inside and took a shower. When I came back outside both assemblers were gone and had left a mess of parts and trash where the outdoor furniture was to be delivered. Jamal called and said he received a call from his helper that he left and he wasn’t supposed to do that. I let him know that put me in a bad place because of the delivery. I ended up having to clean up their mess just in time for the furniture delivery. I had to go out of town for a work trip so I told Jamal the gate would be open that I needed it finished. He said he would make it right so I left. On Sunday when I got home there was trash all over my yard but mostly consolidated right next to the recycling and trash bins instead of inside them or taken away (like most professional assemblers do) “Extra” nuts, bolts, washers and the gazebo owners manual were covered in bugs because the Wendy’s leftover food and spilled Gatorade was in the huge boxes. I had to separate the recycling break down the cardboard boxes that didn’t have good residue and trash everything myself. The gazebo was not bolted down and was missing two riser clips and bolts for the roof. I called U Configure (subcontractor Sam’s uses for assembly) customer service on July 17th. I was assured the parts would be expedited to me and a different assembly team would finish the gazebo. I received the parts and called customer service on the 27th and an assembly team has been assigned but no date for assembly. I sent pictures of my trashed concrete pad and yard and no one has even called me. I was told they might give me an appeasement after the gazebo is complete. I guess that’s why no one is coming to finish the job. I had to take off from work a total of three times and failed the city inspection because it wasn’t assembled completely. I had to pull a building permit. Screws were provided to secure the gazebo to the concrete but Jamal said their company doesn’t do that. It is a requirement per city code/permit approval. I had to pay another contractor to secure the mostly put together gazebo to the concrete. I can’t return the gazebo because it was delivered July 13th but I paid $800 for assembly and it’s not being done. When I call the subcontractor/assembler customer service number, the representatives never have an answer, put me hold, come back on the line and tell me the district manager has been made aware and someone will call me with a date for assembly but no one ever calls me back.

Who is responsible for packaging, my gazebo was missing 170 pieces! When I called BD they were nice and shipped all but 1 piece out. The main piece, it was the 1st part I ordered and it is the most important part. The roof support was not included in 3 orders. I can't send it back because the frame is assembled, I still have to pay the contractor even though it's incomplete and once I receive the part sometime next week (it's Friday and BD shipping department is closed), I still have to get back on the contractor's schedule and pay them all over again!!! This has been a NIGHTMARE!!!!!!! Be skeptical when ordering this horrible puzzle. Oh and so many pieces of the wood are bowed, if you can call it wood. I'M FURIOUS!!!!

This gazebo (I call it a pavilion) was a fantastic purchase. Heavy duty structure & outstanding quality. Highly recommend to consider staining it before the build, it turned out beautiful! I used Cabot Australian Timber Oil Jarrah Brown and stained each individual piece, 143 pieces total. Cabot confirmed no need for a separate coat of water sealant as it's built into their stain formula. Just use staining pads (not brushes) to apply & it goes quickly. Each piece is numbered for orderly assembly. I paid the extra money for assembly and the company they contract with sent 2 hard working guys who had it built in 10 hours. We chose wisely...very happy!