Hi Lisa, thank you so much for taking the time to review your mattress, we're sorry to hear that your Perfect Sleeper mattress is causing you discomfort. Our mattresses are backed with a 10-year limited warranty and Sam’s Club can walk you through a claim or offer assistance through their 100% Member Satisfaction guarantee. So for additional assistance please reach out to the Sam’s Club member phone number at 888-802-2948 so they can guide you from there. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!