Thank you so much for your wonderful review, Kyre! We're elated to see that you love the Galaxy Buds2 Pro. With their intelligent Active Noise Cancellation, you can truly immerse yourself in your music without distractions. Plus, the Enhanced 360 Audio brings a whole new dimension to your listening experience. We're also glad to hear that the fit is just right for you! Your satisfaction means a lot to us! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hi Brian, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are ovearll pleased with the quality, and we would be happy to help you with the fit as well to enhance your overall experience even further. If you haven't done so already, in a small cardboard box in the original packaging should have been additional ear tips in a smaller and larger size. You can also perform a fit test while wearing your buds connected in the Samsung Wearables App. Lastly, if you are still struggling to get the security in the fit you are looking for, we do have available foam conform ear tips for this device available on our website. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hey Chip, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be more than happy to help you determine the status of your buds and help you with the fit as well. This device did come with additional silicone tips in a few sizes to help with a secure fit. We also have foam conform ear tips for this device to help with the fit as well. You can also perform a fit test while wearing the buds in your Samsung Wearables App. We have also included a link to the Samsung Support Team below to help track your repair status. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hi Da Girl, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how valuable the fit of your earbuds are to you every day, and we would love to help you troubleshoot this matter to have the best experience possible. We have provided a link to an article to help you with the placement of your earbuds, and recommend doing a fit test with your earbuds while connected in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages