Asdf, thank you for your feedback on your Samsung Galaxy Buds2 Pro. If you haven’t done so already, the first step would be to try the additional size silicone tips included with the device to find the best and most secure fit. You can also do a fit test in the Samsung Wearables App to ensure you are wearing them correctly for the best fit possible. You can also always reach out to the Samsung Support Team for assistance. Thank you for being a Samsung customer. –Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Sheun, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. Without knowing what was causing the difficulty with your buds we can recommend some resources to assist you troubleshoot in the future. The full product manual is available on our website for reference and to help you make the most out of the amazing features of the device. The Samsung Support Team, linked below, is also always available to answer any questions you may have. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages