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Customer reviews for Samsung Galaxy Buds2 Pro for
Samsung Galaxy Buds2 Pro

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Feb 4, 2024
Debz333
5 out of 5 stars review

Faster connection and clarity

[This review was collected as part of a promotion.] I use my buds for all phone calls. Work and personal. The clarity of the voice on the other end is great. Wondering if you could develop the technology to eliminate background noise on the other end. I have issues with others speakers or buds picking up noise and it winds up being much louder than their voice. I know they need to adjust their settings but it would be great to shut down that noise on my end!! Thanks

Review from Samsung US
Helpful?0TSVSSLSUST413616456162
Sep 20, 2022
JaStriLaw
5 out of 5 stars review

Hands down the best ever.

these earbuds are amazing. so amazing, i'm actually writing this review with them on right now! the audio is superb, much better than my last headphones. the anc is phenomenal, i couldn't hear the school bus' parking brake, and those things are loud let me tell you. a must have for samsung customers for sure. 10/10, would buy again. one little tip, change the eq from normal to dynamic, and you are in for an amazing audio experience. the conversation mode also works well.

Review from Samsung US
Helpful?0TSVSSLSUST413616456162
Nov 16, 2024
Maanvi
2 out of 5 stars review

Review

I bought this in June 2024 but now I'm regretting on my decision of purchasing this. While on call or video call it suddenly gets disconnected and then connected so it is disturbing in the middle of the call. Also it gets loosen after sometime and falls off the ear.

Review from Samsung US
Helpful?0TSVSSLSUST413616456162
reply from Social Commerce

Hi Maanvi, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have earbuds that are not operating as intended or expected, especially during important phone calls. We have provided a link to an article to help you troubleshoot the Bluetooth connection. We have also provided a link to an article to help you with the fit of your earbuds, and recommend following up with a fit test you can perform in the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if you continue to experience frustrations or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

May 23, 2023
Exodus069
5 out of 5 stars review

Intuitive pairing

[This review was collected as part of a promotion.] Buds2 pro has arrived. Intuitive pairing with galaxy device. Noise canceling works very well with this model, 3 modes available with more reported to be on the way. With the ability to track with smarthings app it's easier to keep up with your buds. You can get alerts if you leave them behind. Best sound from these buds. There is no comparison to any other headsets I have tried. Loads of features and head position tracker make these the best add-on for your galaxy devices.

Review from Samsung US
Helpful?0TSVSSLSUST413616456162
Aug 26, 2024
Samurp
5 out of 5 stars review

These buds2 pro are excellent

[This review was collected as part of a promotion.] I use my buds 2 pro every day. Battery life is amazing and I can listen to music while I'm working and not have to worry about having to charge them multiple times a shift. It's great using the ambient sound so I can hear what's going on around me and the Galaxy AI works great knowing when to turn it off from loud noises.

Review from Samsung US
Helpful?0TSVSSLSUST413616456162
Dec 12, 2023
BenCTs
4 out of 5 stars review

Sound great, don't stay in my ears

[This review was collected as part of a promotion.] I've been enjoying my Samsung Galaxy Buds 2 Pro headphones for their exceptional sound quality. The audio is vivid and immersive, making every song and podcast a treat for my ears. However, I've found that they don't always stay put in my ears, which can be a bit frustrating, especially when I'm running.

Review from Samsung US
Helpful?0TSVSSLSUST413616456162
Jul 29, 2024
Budspro2areperfect
5 out of 5 stars review

Best buds ever

[This review was collected as part of a promotion.] Galaxy ai makes great 'earbuds' into a tool AND a great pair of warbuds. Audio is crystal clear on calls regardless of where you are or what your doing. Music quality is top tier. I've tried buds from competitors usually higher rated in audio than Samsung, but I'm blown away by these!

Review from Samsung US
Helpful?0TSVSSLSUST413616456162
Dec 12, 2023
Thatsoundsmagic
3 out of 5 stars review

Mechanical failures.

[This review was collected as part of a promotion.] I've had 3 pairs of these Buds. Twice I've had the left ear fail. I'm unsure if it's because I only use the right bud, but regardless. Sound quality is great, plus the seamless connection between galaxy devices is 👨🏾‍🍳🤌🏾

Review from Samsung US
Helpful?0TSVSSLSUST413616456162
reply from Social Commerce

Hi there Thatsoundsmagic, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are overall pleased with the audio quality of your device. If you are experiencing diminishing sound in your left ear bud we have provided a few links to articles to help troubleshoot this difficulty. We do also offer a one year warranty on all devices for any manufaturing defect. We have also provided a link to the Samsung Support Team if these articles don't resolve your difficulty and you would like assistance with a warranty claim. -Elizabeth Restart or reset your Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01218103/ Sync the Samsung earbuds to each other https://www.samsung.com/us/support/troubleshooting/TSG01218102/ No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages Samsung Warranty smsng.us/Warranty-Info

Jul 29, 2024
BLU492
5 out of 5 stars review

Great quality buds

[This review was collected as part of a promotion.] I use these buds almost daily. Both in the gym and home while doing yard work. They block the ambient noise and I still am able to listen to my music and then still have great conversation when needed.

Review from Samsung US
Helpful?0TSVSSLSUST413616456162
Jan 30, 2023
DO NOT BUY THESE
2 out of 5 stars review

DO NOT BUY THESE

The sound is clear and good. However, these headphones continue to fall off your years. Creates a terrible experience. Does not hold well. It is too sensitive to the touch. Sometimes it will just pause the music playing without me touching it. Extremely disappointed as these are my first Galaxy headphones. Finally, they do not even let you return them so that also was another bad experience and service. There is no trail period.

Review from Samsung US
Helpful?0TSVSSLSUST413616456162
reply from Social Commerce

Hello, we greatly appreciate your feedback on your Samsung Galaxy Buds2 Pro. This device does come with additional silicone tips to help you get the best fit possible. You can also perform a fit test while wearing the buds inside the Samsung Wearables App. You can also adjust the touch settings in order to get the best experience and the align the buds to your needs. We would be more than happy to assist you if needed directly if you want to reach out to the Samsung Support Team linked below. We appreciate you being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages