Hi there VJPP, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the overall fit and ANC setting of your earbuds is to you every day. The additional ear tips in a larger and smaller size should have been included in a small box along with the charging cable in your original packing. We have provided links to an article to help you with the ANC setting and another to the Samsung Support Team if you did not receive the additional ear tips with your device. Thank you for being a Samsung customer. -Elizabeth Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there Tae H, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds2 Pro with us. We would be more than happy to help you troubleshoot the fit and settings of your earbuds and maximize your overall experience. We have provided a link to an article to help you with the fit, and recommend doing a fit test with your earbuds in the Samsung Wearables App. We have also provided links to the full device manual to help you with the settings and features, and to the Samsung Support Team to offer one on one assistance with any questions you may have. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Robert, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would be happy to help you with the fit of your device to help you have the best listening experience possible whether you are lounging around your home or out on the go for a workout. If you haven't done so already, the first step would be to use the additional ear tips in a larger or smaller size to help with the security of the fit. If you have done this, we have also provided a link to an article to help with the optimal placement of your earbuds in your ear. Lastly, you can perform a fit test while wearing your earbuds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages