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Sams Club
Sams Club
Customer reviews for Serta Kendal Fabric Convertible Sofa for
Serta Kendal Fabric Convertible Sofa
4.1 out of 5 stars
stars15 ratings13 reviews
  1. 5 stars67% (10)
  2. 4 stars7% (1)
  3. 3 stars7% (1)
  4. 2 stars7% (1)
  5. 1 star13% (2)
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Showing 1-10 of 13 reviews
Aug 16, 2025
Sam
5 out of 5 stars review

Favorite seat in the whole house

It took about an hour to put together but the end results are wonderful …much better than expected.yes it’s a bit firm and you wont sink in it but Very comfortable …the storage is spacious for a few pillows and blankets. Wish I purchased it sooner.

Helpful?4L9XI5SVJVG713615853868
reply from LS Customer Care

Hello Sam&#39;s Customer,<br />We appreciate your feedback and are delighted to know you are satisfied with your purchase. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review!<br /><br />Thank You

May 19, 2026
anonymous
5 out of 5 stars review

10/10 Recommend

We LOVE this couch. It was easy to install with two people, and the features are incredible. The couch is on the firmer side, but it is still so comfortable. We couldn’t be happier with this product.

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Dec 14, 2024
Christine
5 out of 5 stars review

Awesome!

Super happy with this couch! We were looking for a couch for our small basement space and this is perfect! Slides out easily and is comfortable! It is on the firm side as most sleeper sofas are but the fabric is comfortable so makes the couch cozy. Seems to be great quality we are very happy with our purchase!

Helpful?4L9XI5SVJVG713615853868
reply from LS Customer Care

Hello Sam's Customer, We appreciate your feedback and are delighted to know you are satisfied with your purchase. Your satisfaction is our top priority, and we look forward to serving you again soon. Thank you for taking the time to leave us a review! Thank You

Oct 28, 2024
Skylar
5 out of 5 stars review

Great for guests

Really easy to put together, bed is easy to pull out and storage is awesome. Recommended to all my friends

Review from Lifestyle Solutions
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Nov 29, 2024
Sheila
5 out of 5 stars review

Convenient

Happy I picked this up for the holidays. It was perfect as an extra sleeping surface

Review from Lifestyle Solutions
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Nov 29, 2024
Marko
5 out of 5 stars review

Kendal

Great sectional. Bought when my kid moved out and it’s been great for my new home office

Review from Lifestyle Solutions
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Nov 29, 2024
Serena
5 out of 5 stars review

Good sectional

Exactly what I was looking for. Storage is great and fabric is nice

Review from Lifestyle Solutions
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Apr 5, 2025
Jac
3 out of 5 stars review

Too firm

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Aug 23, 2025
Daisy
2 out of 5 stars review

Hard as a rock.

Helpful?4L9XI5SVJVG713615853868
reply from LS Customer Care

Hello Sams Club Customer,<br /><br />Thank you for your feedback — we&#39;re sorry to hear that the couch feels too firm for your comfort.<br />We understand that comfort is a personal preference, and we regret that this piece didn’t meet your expectations. If you’d like to discuss options or need assistance, please feel free to reach out to us at 866-626-7826. We&#39;re here to help.<br /><br />Thank you.

Apr 8, 2026
KAREN
1 out of 5 stars review

Don’t think I would buy a sofa from Sam’s we bought one just like this one. Well when we got it in Dec and put it together the back cushion were all the same and we needed a middle and other end…..Sams referred me to manufacturer and they would do nothing then Sam’s would return it however they would not just exchange the wrong pillows and not guarantee when I would get another 2 weeks months 3 months don’t think I could trust buying from them again Good luck everyone who does buy!!!!!!

Helpful?4L9XI5SVJVG713615853868
reply from LS Customer Care

Hello Sam&#39;s Club Customer, we’re very sorry to hear about your experience with the incorrect cushions and the difficulty getting a resolution. Please contact our customer support team at (866) 8294-6630 with your order details so we can help you further. Thank You