Purchased the Reserve Soft and my husband and I both loved the mattress initially. Soon after the 90 day return or exchange window expired we realized the Soft Pillowtop model was not the right fit for us. The top had started to compress and sag where we sleep and a hump between us started to form. My husband also began complaining the mattress was causing back discomfort each morning. When I reached out to Customer Service to explain our experience and that we would like to exchange our soft pillow top for the Medium non pillow top model I was told by the representative nothing could be done since the 90 day window for an exchange had passed and I could file a claim if the mattress sag was already greater than 1.5 inches. Considering S&F is a premium brand and we purchased their top end collection I had hoped for a different outcome when I called customer service and explained our experience.

[This review was collected as part of a promotion.] The bed has the correct amount of firmness matched with the comfort of the pillow top hugging your body. With our old bed when either my wife or I got out of the bed the other person knew it, not with this bed neither of us is disturbed if one of us get up during the night. The bed is just top quality.

Mattress was great for 1 month until suddenly a 6 inch deep by 3 foot long hole appeared in the center of the mattress. It's unusable now. I have tried every phone number and customer support email on the website dozens of times, no response. You can't talk to anyone. It's supposed to have a 10 year warranty. Bought from a large furniture store but they special ordered this mattress, not a Stearns and Foster dealer, so they won't help at all. Worst customer service ever. I'm ready to drive the mattress 12 hours to the factory and return it in person. I'm hoping to get a response from this review as nothing else works.

[This review was collected as part of a promotion.] I don't feel the difference that I'm hoping it will make. Also one of the buttons on the mattress irritate me when I'm sleeping on my side. It's right in the rib cage and that sort of bugs me.

[This review was collected as part of a promotion.] This is a very soft and supportive mattress. It is really well made. The buttons on the surface are an odd choice, as you can sometimes feel them (and it's not always comfortable). It doesn't seem quite as soft as a previously available model (ultra plush Cassatt), but is great overall.

The mattress was just delivered yesterday so we have it for our first night and it has been awesome. This morning we did not want to get out of bed it was toooo comfy.

[This review was collected as part of a promotion.] My former mattress was about 10 years old, and still in pretty good shape, but I knew that I'd need a new one soon. Quality was my main priority, so I looked into Stearns and Foster. I found the Lux Hybrid variety intriguing. While I was very interested in the advantages of a memory foam mattress, I was concerned about heat retention. I'm what is known as a "hot sleeper". The Lux Hybrid does contain memory foam, but it's designed with coils, which allow the mattress to stay cool. Best of both worlds, right? Absolutely! I've been sleeping on my new Lux Hybrid for a little over a week, and I'm enjoying cool, cozy comfort all night long! I awaken refreshed, ready to hit the gym and start my day. If you're thinking about memory foam, but are concerned about being hot, please look into this mattress. It really will keep you comfy and cool!

My husband and I spent nine days at the Fairmont Orchid Resort on the Island of Hawaii. Those were the best night's sleep I had in over five years. In our last morning in our suite I pulled the covers off to discover the brand of the mattress. It was Sterns and Foster, I did more investigating I called housekeeping, they informed me it was a Sterns and Foster Reserve mattress. As soon as we arrived beck home I went on line and ordered the Reserve Firm Pillow Top Split California mattress. It was delivered yesterday 4/12, we put the bedding on that was the included gift. Last night was the best sleep we have had since coming home from Hawaii. We woke up rested, refreshed , ready for the day. Beyond a shadow of a doubt this is the best mattress we have owned. The old adage is true You get what you pay for, in this case it is a luxurious well made mattress worth every penny we spent.

[This review was collected as part of a promotion.] Right away the comfort of this beautiful bed shines through. I wake up feeling rested and not an ache.

[This review was collected as part of a promotion.] My order was almost 5 weeks, I've never got my gift card after multiple attempts to talk to someone, sending an email with no response. I would love to send my mattress back just for the simple principle of the whole experience!!!