Thank you for taking the time to share your feedback regarding your Hamilton Beach Easy Clean Juice Extractor. Cleaning this appliance can be a breeze when following the tips and procedure noted in the use and care manual. Also, please ensure that you are using the cleaning tool included with this appliance. This juice extractor has endured rigorous testing to ensure an optimal performance, when used as directed. Consumer experience remains our top priority, and if we can be of further assistance, please feel free to contact our customer service department.

Thank you for your review. We regret to hear that your Hamilton Beach Easy Clean Juice Extractor has arrived damaged, as our products are checked for quality assurance and are packaged to ensure their stability. In this instance, we would recommend that you directly contact the retailer, as the retailer will need to document this information. Consumer experience remains our top priority and if we can be of further assistance, please feel free to contact our customer service department.