[This review was collected as part of a promotion.] Bed is ok, works fine, almost too firm compared to what we tested in the stores. Delivery and customer service were awful. Delivery "forgot" to put our bed on the truck the first day with little apology, more like "oh-well, not our problem." After a conversation with them explaining the difficulty in being away from work as we are both directors in our respective companies, they promise to schedule delivery for the following week, later after 4pm. 5 days later my husband is pulled away from work at because they were on their way to deliver our bed, absolutely before 4, well before 4. To make it right they offered to send us 2 pillows. Fine, I was going to purchase new pillows anyways. Although it doesn't return the significant time away from work I don't have to shop for new pillows. This was the last correspondence from them 3 weeks ago, mid-September. Since then nothing, no emails, no pillows, and no answering the phone. I sent a follow up email from my email address, my name was used to purchase the bed but contact info was for my husband so he could coordinate things, quickly received a response telling me to go to the third party I purchased from. I purchased directly through the web site. I responded with this information and my husband's information and received a very rude and short response stating they couldn't find any record of my purchase with them so they couldn't help. I've finally sent the correspondence with my husband attached to my email. Let's see what happens. I suspect more of the same- nothing.

[This review was collected as part of a promotion.] As the title described, I broke my back in my youth (twice / 3 vertebrae total) along with ribs and other bones. To say that it is hard to find comfort on a bed is an understatement, and my husband similarly. At first I thought it was a little too stiff but just give it 15 minutes and the places that are putting pressure on the bed will really sink in. I ordered direct from the website. The mattress was scheduled to be delivered about a week later. The drivers were top notch and quite courteous, took all the trash with them and did all the lifting. Great follow through as well from the web order staff afterwards to make sure everything was okay. The first night your body is getting used to it, the second night you sleep quite soundly, the third night you start to realize your husband isn't snoring anymore. Worth it's weight in gold! ~M

I had my old temperpedic for a long time 20 years. When I first felt my new mattress I thought, I might have made a mistake getting firm when I sat on it, it felt like a board. But when I laid down, it was wonderful! You sort of just mold into the mattress. I love it! I also got the adjustable frame so I can raise my head and feet. Love that too!

This bed was super firm, and so different than what we were used to in a traditional spring mattress. I went with firm bedside reviews say after a few years they soften a bit. This is like camping in a tent the first couple weeks. I'd say it really took 3-4 weeks to get used to. When you finally do get used to it, the sleep can't be beat. I slept so sound that first good night. I was skeptical and worried until that magical night about a month in. My husband acclimated more quickly around week two or three. I don't feel him get out of bed at 5am anymore! Another magical thing, I don't know how, but his insanely loud snoring is gone, and he rarely snores anymore at all! This bed is worth every penny for that reason alone!!

Love my new Tempur-Pedic, and the guys who delivered it were great, timely and professional. They were early, removed the old ones & set up the new one all within half an hour. It's my 2nd Tempur Pedic, I bought my first 22 years ago and needed to update. The base is lighter than my old one & quieter, and the mattress itself is double the depth of my old one yet lighter to move for changing sheets, and very, very comfortable.

From night one, I could instantly tell a difference in my overall sleeping experience. It took me less time to get comfortable and fall asleep and I also slept better and longer while waking up refreshed and well rested the next day. I highly recommend!!!!

I tried in store, was very comfortable. When this was delivered much to hard. I gave it 4 weeks. Would awake with back pain. They did pick up mattress but had to pay for foundation. $400. They wanted me to pay for shipping but explained I was having to take a day off work to be home. So they did let me out off shipping charge

[This review was collected as part of a promotion.] The TEMPUR-ProAdapt® mattress offers superior comfort and pressure relief, making it ideal for a restful and rejuvenating sleep experience. Its advanced cooling technology and adaptive support ensure a consistently comfortable night's rest.

We've had this mattress for going on two years, and have hoped that it would get softer and more comfortable in time. It has not, my girlfriend are having back problems and do not get a restful sleep. And it's only gotten worse the longer we use this mattress. I tried to exchange for a softer mattress but the warehouse employee encouraged me not to as the bed would improve over time. It hasn't, and too much time has passed, so now I'm stuck with a mattress with both hate.

[This review was collected as part of a promotion.] From the moment I first laid in bed in the TEMPUR-ProAdapt (Soft) Mattress my life was changed. Putting aside the long back-story of how I went from bed to bed for years not finding comfort or consistent sleep, Tempur-Pedic has saved my life! By far the best purchase I have ever made. When I get into the ProAdapt mattress, my focus becomes SLEEP. It is an amazingly advanced mattress in terms of quality, support, and still provides a plush, cloud-like feeling as if you're slowly sinking into the bed, long after you've already laid down. I am getting full nights sleep EVERY night now, am having no issues whatsoever with the product or their wonderful support team, and encourage anyone who is looking to buy a new bed to truly consider making it a TEMPUR-PEDIC purchase! Thank you, Tempur-Pedic!