Hi Laurie , Thank you for bringing this concern to our attention and apologize to hear about the issues you are currently experiencing with your trash can. Please head to our website at https://ninestarsusa.com/ and fill out a claim form so we may send you some troubleshooting steps or a replacement lid. Thank you and have a wonderful day!

Hi Bernadette, thank you for letting us know. We’re sorry this didn’t meet your expectations, especially with the sensor not working. That can definitely be frustrating. Please reach out to us at info@ninestarsusa.com so our team can help troubleshoot or offer a solution. We’re committed to transparency and to delivering products that support both hygiene and reliable technology. We appreciate the opportunity to make this right for you.

Hello, <br /> <br />Thank you for reaching out to us via your review. We are saddened to hear this. We do appreciate your feedback. If there is anything that we are able to assist you with, please feel free to contact our customer service department via email at info&#64;ninestarsusa.com. We would be happy to help answer any questions or concerns you may have. <br />-Nine Stars Group