We are as disappointed as you to hear about your experience, Jay15! During this learning time, leaks can interrupt a Big Kid's potty training journey and to help, we suggest giving our 3T-4T size a try as this may provide the added absorbency. Please give us a chance to learn more and help by calling us at 1-888-778-5587 (weekdays, 7:30 a.m. to 7 p.m. CST) or reaching out to us online at http://bit.ly/1fV4ZHb. Thanks and we hope you have a great day!

Hello and thank you for reaching out to us. We are sorry to hear that you did not enjoy your recent experience. Having experienced leaks before, we understand how frustrating they can be, which is why we would like to help. There are a few reasons why leaks happen like the size, weight, and shape of your granddaughter. Some parents and grandparents have found success in using our Pull-Ups Nighttime training pant. Our Pull-Ups Nighttime training pant offers an extra absorbent layer to help keep your granddaughter dry. We would like the opportunity to learn more about your experience and assist you in finding a training pant style that would be best fit her needs. When you have a moment, please contact our Consumer Care team at http://bit.ly/1r8NBHX or by phone at 1-888-778-5587 (Monday through Friday 8:00 am - 4:00 pm Central Time). Thank you for taking the time to reach out to us and we hope to hear from you soon!