We’re disappointed to hear this, Elizabeth! Your feedback is very important to us, and we'd like to find out more about what you’re noticing. When you get a chance, we hope you'll please reach out to us by phone at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST). We look forward to hearing from you and helping!

Hi Johanna, thanks for letting us know. We’re disappointed to hear this and want to assure you that your child's comfort is our top priority, and we truly hope they are feeling better. We value your feedback and very much appreciate you bringing this to our attention, as we take these concerns seriously. Please know that all of our products go through extensive evaluations to ensure irritation is unlikely to occur even on the most sensitive of skin. We'd like to chat further to learn more about what occurred, so when you get a chance, please give us a call. We can be reached at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST). Thank you.