We're so disappointed to hear this! Your child's health and well-being is our top priority, and the last thing we want to hear is that they experienced any discomfort. Please know that our ingredients and products are rigorously tested by professionals to ensure they’re safe for delicate skin. Regardless, we know that irritation can happen for many reasons, so we'd like to find out more about what's happening. Please reach out to us at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST) when you have a chance so we can help further. Thank you and we hope to hear from you soon.

Hey Hopie, we're bummed to hear this! All of our training pants go through extensive evaluations to ensure they are arriving to you in pristine condition, and what you're describing is not something we'd expect to hear. We'd like to learn more about this and help, so when you get a chance, please give us a call at 1-888-778-5587 (weekdays, 8 a.m. to 5 p.m. CST). We look forward to helping, thanks!