Oh no, we’re disappointed to hear this and hope your child is feeling better now! This is definitely unexpected and we appreciate you reaching out to let us know about your experience. When you get a moment, please connect with one of our team members by phone at 1-888-778-5587 (M-F, 8AM-5PM CT). Have a great day!

We're disappointed to hear this, Grace. We know how important it is to have reliable fasteners on every training pant, so we're glad you brought this to our attention. When you have a moment, please connect with one of our specialists by phone at 1-888-778-5587 (M-F, 8AM-5PM CT). So we can best help, please be sure to keep any remaining product or packaging on-hand for when you reach out. Hope to hear back from you soon!