Honestly, I had purchased the Luxe Soft. It was a good mattress, but after only 15 months, it broke down in the center. Their warranty department did finally warranty it after about 20 pictures and 15 emails. Then I went to one of their stories and laid on all the beds...they recommended that I do this, which I agree with. The hybrid med with springs seems to be the best! Boy, was I wrong!! I can't even sleep on it as it is so hard! So I have zero sleep, a mattress I spent over 3000 on, and no refunds! All I want is my money back to get a comfortable bed!! If the first one didn't break down, and have to be warranted I would say it was ok-I honestly thought Tempurpedic would take care of me as a customer and they guarantee the best night sleep or do they?

Do not buy from these criminals. They won't honor warranty. Called spoke with an escalation rep won't completely refused to let me talk to her supervisor. The quality of the product is good for a couple years AT BEST. The customer service is by far the worst I've ever encountered in any company. My wife and I wake up every day with neck and back pain because the rigidity is equivalent to a hammock. A 5,000 hammock. At the end of the day Temper Pedic WILL NOT honor 10 year warranty.

The mattress seems to be a very good product. I have had the mattress almost a month now. It still is a little to firm for me. I hope it will soften up some. My previous mattress was a Tempur Alura firm mattress. But it seemed to be not quite as firm as this one. Now I am wondering if I made a mistake and should have purchased the TEMPUR- LuxeAdapt soft mattress instead of the firm. Only time will tell if this mattress will soften up some.

[This review was collected as part of a promotion.] I'm a very particular (and by that I mean odd) person in that I wanted a mattress that was firm enough so that it felt like I was on top of it, not in it, and at the same time I wanted it to be comfortable. I didn't expect this mattress to fit the bill so perfectly. I'm guessing because of the whatever-its-called technology of the top layer, it contours around your body creating this nice cushion effect. But I still feel like I'm on top of the bed, not sinking in, and it's very comfortable sleeping on my back. I actually woke up once sleeping on my side, and I didn't have the pain in my arm and shoulder that I had with my previous mattress. But I'd still suggest with going with the soft version of this mattress if you're a side sleeper because it still wasn't super comfortable. I'd definitely recommend this mattress for back or stomach (though you really shouldn't do this) sleepers... assuming you have cash to burn. Or a good night's rest, and the highest possible quality mattress, is just worth the cost.

After 6 wonderful years with rhapsody luxe , we developed a bit of a divot on my side. Easy warrant process, however the bed we loved was no longer available. We were guided to this and recommended firm being the closet match. Six months later my wife and I both are having terrible hip and should pain as this bed is rock hard, and way too hot. I reached out to customer service hopefully to no avail. Stay away from this mattress.

By far the most comfortable mattress that we have owned. It is extremely supportive and creates no motion at all so you are not disrupted when your spouse or pets move in the night. Makes for a great night's sleep. Any back, hip and neck pain that I had in the morning is gone. I don't even wake up stiff in the morning anymore. No doubt that these mattresses are expensive, but so far we are very happy with the investment.

After owning a different brand for many years and giving a trial to two different brands and finding them to be called soft but not living up to the name, we went back to Tempur-Pedic (we had one over ten years ago) and found the relaxed, pain free sleep we have been missing. The sales manager, Samantha Cordivano, used her outstanding product knowledge and listening skills to guide us to the model that was perfect for our needs. It is wonderful being back.

My husband and I are both dentists. And back and neck pain are practically synonymous with our profession. We have gone through mattress after mattress before we found one that truly helped us and most importantly our bodies get the rest it deserves. We initially ordered the firm thinking that was the right fit for us, however we just couldn't get use to it. The staff at tempurpedic were so kind and allowed us to exchange it for the soft. They guarantee you'll love your mattress and they were right. The best week of sleep and thankfully our search for the perfect mattress has ended. Love love it!

In our 34 and counting years of mattress shopping we have discovered a new favorite! The feel is soft yet supportive and our back issues have subsided. Thanks to Renee Abramovich for her help and support through the decision-making process and to the expert delivery team.

Completely uncomfortable! My arms go numb every night in this bed. And it's sagging ALREADY after about 2 months. Husband and I are both MISERABLE. We slept 100% better on our old cheap mattress. I wake up between 4-5am every day bc I'm so uncomfortable. The company has been a nightmare to deal with. Buy this overpriced mattress at your own risk.