I purchased two TWIN XL Medium Adapt mattresses from two different stores within two months of each other and within the last six months. The first mattress is much softer than the second one,, i.e. the firmness is lacking. It is obvious that the mattress is defective but Tempurpedic will not warranty it because their claim is that the mattress has to have a sag or depression. They believe that the same model does not necessarily have to feel the same from one mattress to another. I interpret that to be that they have quality defects in production and they don't want to stand behind their product. I submitted a warranty claim but Tempur wants to ignore it because it is not in their interest to stand behind their product. Tempur is asking for pictures that are impossible to provide.

[This review was collected as part of a promotion.] I have wanted a tempur pedic mattress for the last 15 years - and I finally got one. I had slept on one while a guest at a relative's house, and I have never had such an amazing and restful night of sleep. I felt like I was sleeping on a cloud! Unfortunately, it was explained to me that the tempur "adapt" mattress is the "original" tempur pedic mattress. So that was what was ordered for my house. I have had it for over a week, and I keep waking up in pain every morning. I am very disappointed, as it is not at all reminiscent of a traditional tempur pedic product, in my opinion. I am waiting on a team member to get back to me, so I can get a proper replacement. Fingers crossed

I cannot get out of the bed. And my spouse cannot turn over in bed. The bed is not the same like the one at the store. It it very uncomfortable and it hurts are back. I've tried calling the store to see what I need to do to return them and they say I have to wait 45 days. I've contacted your company and was told to contact the store I bought them from. I hate this mattress and cannot wait to return it

[This review was collected as part of a promotion.] My wife and and I always discussed why we spend so much money on a car, but are only in a for a short time each day. We should invest in a comfortable mattress that we spend an average of 8 hours a day on and getting a good night sleep can effect the rest of your day. This was the best investment ever. My wife and I sleep so well. Recently, my wife was having some complications sleeping at night. She would get up multiple times a night and toss and turn, but I never felt any of it as the energy never transferred to my side of the bed. We also got the adjustable bed frame. The adjustable bed frame has been so handy when one of us is sick. The wife says "This is the most comfortable mattress she has ever slept on in her life." My wife has always had bad hips and since we got this mattress, they have not bothered her at all.

[This review was collected as part of a promotion.] This mattress is a game changer. I am sleeping so well with no pain finally!!! I purchased the sheets, pillows, and mattress protector and all of them exceeded my expectations. Well worth the money.

So far, so good. I've had it for almost a month and find it very comfortable to sleep on. I'm a little disappointed that my back pain hasn't gone away, which probably means it wasn't solely caused by my old mattress. My neck pain has definitely decreased though. The only thing I don't like about the mattress is that it is really hot to sleep on. I can't use my thick winter comforter because I get so incredibly hot. I really only need a thin blanket and sometimes only a sheet since I've gotten this new mattress. Overall I'm pretty happy with this purchase though.

We purchased the adapt mattress with an ease zero gravity frame and it's been less than a year. We called the retailer for a warranty claim and got the run around through them after a couple months we were told we needed to call the manufacture After more run around I was told it would not be covered buy warranty because to Tempur-Pedic it sounded like a comfortably issue. Pryor to getting this bed neither my wife or me we're having back pain now we get at max 2 hrs of sleep a night with out have to adjust to another position most of the time she goes out on the couch. I have recently had to start going to the a chiropractor to help with the pain. Very poor customer service and poor quality product No stars and will never recommend to anyone. I know I'm wasting my time with this review I'm sure it will never be seen by the public.

My husband and I are very happy with this bed. We see the big difference between a regular mattress and the tempur-pedic. We don't have the same aches and pains as we previously did. We don't toss and turn as often and we feel more rested. This has been the best decision we made.

It was just "good" for the first 3 weeks... And after the break-in period I feel it is excellent now! I went through multiple mattress trials (not tempurpedic).. And I had to return them all. This is by far worth the money. I am a customer for life if this holds up over time. I have only had the bed for 5 weeks ..so time will tell! :) My husband has ruptured discs in his back and feels it is firm/supportive enough... And I am a side sleeper that needs enough cushion to sink into without creating pressure points or losing support. We are both really happy with it :)

I sell Tempur-Pedic mattresses so I just had to get one of these bad boys for my wife and I. To say the least its been a blessing, I got the Ergo Pro Smart Base with my mattress and my wife absolutely loves it and sees a big difference in her sleeping patterns. Thank you Tempu-Pedic!!