Thank you for sharing your experience with the Vero Pool Lounger. I’m sorry to hear about the challenges you faced with assembly and algae growth, as these are not the kind of experiences we want for our customers. For assembly, I apologize for the inconvenience that caused. I’ll share this feedback with our product team to consider potential adjustments. As for the algae, prolonged submersion in pool water can sometimes lead to buildup, especially if water can get into any internal spaces. We recommend thoroughly cleaning and drying the lounger after each use if you plan to store it outside the pool, which may reduce algae growth. A gentle scrub with a diluted bleach solution or a 50/50 mix of vinegar and water, followed by a rinse, can also help prevent this. If you need further assistance or have other questions about maintaining the lounger, please don’t hesitate to reach out. Thank you again for your valuable feedback. There are also helpful videos on our YouTube channel for cleaning tips of your Vero Pool Lounger. Kind Regards, Step2 Consumer Service

Thank you for contacting Step2. We are sorry and apologize about your product issue.Please contact us at 1-800-347-8372 Monday - Friday 8AM-5PM during normal business hours and ask for a Consumer Service representative who will assist you in order to find a resolution to your satisfaction. This includes sending any necessary replacement parts at no charge with proof of purchase if product within 3 year warranty.Regards, Step2 Consumer Service