Had it installed last month and although we haven't had to use it yet, and hope we don't, it's been doing it's exercise every week and reporting to our phones as expected. We live in a rural area so power outages are likely to be lengthy if they occur. Nothing like peace of mind with this unit.

Before my husband died we had other types of generators that he had to start and refuel. I knew I didn't know how to operate those kinds of generators, but because of living in the Ozarks where we do experience power outages I began asking people about their generators. I got feedback from some other widows about how the Generac came on by itself, and they didn't have to do anything which sounded exactly like what I needed so ... I got one. Life is difficult enough for a woman alone, and since this product makes life easier, that's what I wanted.

Only had my 24kw for about 1 month, then after severe storms we lost power for 5 days straight. Having a newborn/toddler was one of the main reasons I chose to install one but honestly is a great choice for everyone! Our lives never skipped a beat, it ran our whole house seamlessly including all appliances, our 5 ton a/c unit and even our heated inground pool! Other than the destruction from mother nature you would never have known we were without power and could go on as if nothing happened. Thank you Generac!!!

I now have peace of mind knowing that the next power outage will not mean disruption of medical device use and loss of heat due to ice storms. I live in a rural area and winter ice storms and summer thunderstorms mean loss of power 2 to 4 times a year. My wife and I can now rest assured that we do not have to try to relocate due to power outages. We will be warm and safe from travel during ice storms and cool during summer storms.

We lived and worked in Afghanistan for almost a decade and experienced the "norm" of needing backup power generation. With Hurricanes, Ice Storms, and concerns about rolling blackouts from unstable utilities, the concept of NOT having backup power was foolish. We studied the problem and solutions for nearly 90 days before we arrived at the best solution, which was a Whole House Generator from Generac. The price was great, the quality of manufacturing (in the USA) was exceptional, and the unit works exactly as expected from the very first power loss test. Having worked with HUGE commercial diesel generators, we were also pleased with the sound level, and low carbon footprint from the Natural Gas supply. Now we can rest knowing we are covered in an emergency - and I love the 900 CC Engine (reminds me of my last motorcycle). If you are a "Prepper" - this is your unit. Also, if you are a Veteran, make sure to purchase through Home Depot or Lowes, (or) wherever you can get your GI discount! I am not sure if Generac will post my contact information, but I can give you a step-by-step on the install process along with some suggestions to help ensure you are installed, "On-time, to Specifications, and In Budget." (PMI Project Management framework.)

As a Florida resident, I know that weather events can adversely affect me for extended periods. This generator allows me, along with my pets. to stay safe and comfortable until power is restored. In addition, the control panel is user friendly and it is easy to check the oil status when called for.

The SPS team was amazing, from start to finish. I did my research before choosing the type of generator and company to do the install and support. I made the decision to go with Generac and SPS after talking to 4 other companies. I am a single homeowner and trust in the product and the company is paramount. I have had the system installed for less than 3 weeks and it's already been used twice. Power goes out quite a bit in my area and I also travel so knowing the system will work and that I am notified of each action the generator takes. I would recommend this product to anyone and the Specialized Power Services company to do the install!

Recently had 22k generator installed. Has yet to run like it is supposed to. Three repairs, one new circuit board and a replacement battery. Two visits to rewire. And, it took more than a year to get finished. Had to remind installer to request building permits approval twice. And, to top it off, Generac charges $50 a year for their app to monitor if it is working. Would not recommend this company! To say I’m disappointed is an understatement!

Less than 2 years old still under warranty and has not worked in 3 months. Every time service tech comes it’s not covered and still not working. Last year during hurricane it stopped working and last 3 months still not working, but cost me over a thousand $$$ for service calls - new battery& cables -circuit board due to a lizard ( how -isn’t transfer panel weather tight ) engine lifter’s adjustment. Why does it take 2 weeks for parts

Great product does the whole house very quiet running and quality from top to bottom Trinity generators also installed the unit they were very friendly and thorough in the installation and they are a certified Generac installer and dealer I highly recommend the Generac product and the Trinity generator company