This is our second whole home generator. We upgraded our home and chose to upgrade our Generac, and so glad we did! Love the Wi-Fi Feature, it's so quiet, and safety features are a bonus. Shortly after install, our power was out for over 12 hours, on a hot summer day, however, our Generac powered right up. If you live in the country or have someone with medical concerns that make it difficult to move them from place to place, don't go another day without getting one installed!

Bought at a common big-box home improvement store for $1800 and change (including the upgraded 10 year warranty)....much cheaper than the staggering $4899 suggested list on the website. Installed easily. I did it "hot" so as not to need inspections or involve power company by pulling meter. Spent about $150 on some flex conduit, wire, fittings, etc. Had trouble getting it to connect to WiFi,. Spent two hour plus long sessions on phone with customer service ladies who were clearly working from home. They were nice ladies... friendly and did their best, but they were clearly working off a script or flowchart, and I would rather talk to someone who has had their hands dirty installing one before.. Ultimately she told me i needed 2 GHZ wifi when I was using 5 Ghz.. Bought a repeater to separate the bands and now I'm good. Also bought the option lifting hole plastic covers for a better finished appearance.

If you think by just buying a Generac backup generator, you’ll receive the extended 7 year warranty, you’d be wrong. You absolutely MUST follow certain “rules” to the letter. If you don’t follow a strict set of criteria, you will not qualify. I think their procedure for this is very misleading. Not very customer friendly in this respect. I did my research thoroughly and still didn’t qualify because of nitpicking. Sad! Other then that, I have no negative feedback.

My husband and I had the 22kw on our first home in Houston Texas after hurricane Ike. The 2nd one was installed on an acreage home in northern Iowa. In both scenarios I felt much more comforted knowing the Generac back-up was with us. We program ours to do checks once a month and it has never failed. Thank you, Generac!

Very pleased with the functionality and protection provided by this generator. Mobile Link needs to be improved. I lost Mobile Link connection one day after installation. I went through the reconnect process probably 20 times over the next several days (I can now do this in my sleep). I had many conversations with the installing dealer, tried calling the Mobile Link hotline……I installed a WiFi extender, which showed connectivity consistently over 60%. But I kept getting the error message (on the APP) that connection was lost. I went to the generator and it showed connected at 60%. So I kind of gave up on the whole process. Then magically one day it started working (on its own) and still works as of now. I actually LOVE the features of Mobile Link when it works. I recently noticed in my activity log that “Firmware updated, boot to Auto” was apparently done recently - on the same day my Mobile Link started working consistently. I assume this fixed my problem, hopefully for good. So as of today I am 100% satisfied……after some initial frustration.

Just built a 6,000 sq ft home on the main street in historic Hot Springs National Park Arkansas and this unit will do the job. Installed reasonably easy and tested perfectly. Looking forward to never using it but given our history here and ice storms fell I will be calling on next winter. I feel better knowing it's there

Installation was a 2-day affair as wiring and gas plumbing couldn't be completed on Day 1. Price reflected in literature has little bearing on total price, once add-ons are counted. Product appearance is acceptable to the neighborhood HOA rules, but the cover has a degree of concavity that tends to hold some rainwater. Otherwise looks and performance so far is excellent. Durability remains to be determined.

From the beginning of the process to today’s delivery, everyone at Electrical System of Maine (ESM) in Auburn has been great to work with. A very professional but down to earth group of people. Having done my homework I’m sure I got the best deal with this company for such a high quality product! From Michelle in the office to the two guys who did a masterful job wiring my house for installation and the installation itself…a very big thank-you!! You all patiently answered any & all of my questions. And as a promise to them….I suggest that their boss/owner hook them up with home generators for them and their families (take care of the ones who take care of you/your business)!!

We had our Generac Generator installed yesterday May the 8, 2017 and the guys who installed it were very helpful with answering all questions. We loose power quite often and this will help so not having to run around in the dark and can still cook and what ever we need to do without loss of power.

How do you spell peace of mind? How about G-e-n-e-r-a-c. We installed the 22kw model a couple months ago, and I rest easy, knowing my generator is standing by in the event of a power emergency. Each week the unit fires up for about five minutes in test mode, reminding me it's ready to go. We installed the generator as part of a swimming pool project, so the unit sits nicely among the rest of the pool equipment - compact and out of the way. I can't imagine owning a home without a backup generator, especially with our aging grid system and the looming threat of cyber attacks.