I have only had this generator for 3 months but it has already worked flawlessly during a 90 minute power outage. I got the cold weather kit (Chicago winters) and the mobile link app which sends status updates to your cell phone/tablet/pc so you can check on status while you are away from home. Just make sure you hire a professional who has good reviews for installing these since there are some complexities. I also had the gas company install a larger meter since in the winter with furnaces running there would not be enough gas volume to power the generator and two furnaces simultaneously (just a phone call and $100 to gas company). Generator looks good and runs more quietly that I expected (about same level as a lawn mower). After incurring $20k in water damage from a recent storm when the sump backup battery ran out of power (18 hour outage) I thought this would be a good investment.

With young children in my house, I don't want to worry about keeping them warm in winter or cool in summer. With everything powered these days, including cell phones, that we use exclusively for communication... I can't afford to be without power. Food in refrigerator and freezers will not spoil. Life will go on "normally" in the house when the power goes out. Having a whole house generator installed, lets me not worry about a power outage anymore. So glad that Generac makes residential generators... it will last.

The product was everything it was purported to be. Very satisfied with Generac, have a 12000 watt generac portable for on the job backup also. However be careful who you purchase from. Norwall power systems. uploads your order stating that additional shutoff switches are required (2) due to NEC Requirements. Additional costs $35 ea. For a total of $70.00 When shown that their rep. was in error, after delivery. you are told you will have to pay return shipping and an additional 20% restocking fee, with pictures and additional stipulations that are not consumer friendly. Read their return policy. there is no customer service.

I recently purchased a 24kW Model 7210 and had it installed last week after moving to an area that has frequent power outages. What a fantastic piece of equipment this generator is the Auto Switch and WiFi monitoring is incredible and works great. I'm ready for any power outages now, what a piece of mind knowing if we are away power will be automatically restored in seconds without having to do a thing. Highly Recommend Generac!

The installation and initial burn-in went very well. We ran our ground source heat pump in A/C mode to give it a good test and the 26kw unit was up to the task. We are confident that we can travel without concerns for our pipes freezing while we're away. It could be improved if there were a way on the App to configure it to send email to the owner when a new item is entered into the History Log. As I write this I note that the unit has been off-line via wifi for the past 10 days and I had no idea.

Installed in one day, February 2009. Has been very reliable ever since. Programmed to "exercise" for 12 minutes every week and has done so. Maintenance is only oil & filter changes and spark plugs every two years. Have only had to replace the trickle charge module after 9 years of operation. Cost to purchase and install is worth the peace of mind it brings. This units powers approximately 80% of our whole home.

We had this installed at our elderly mother's home to offer the security she needs. She is on oxygen and her battery-operated oxygen generator will only last a few hours. Not only does the generator itself offer piece of mind but the fact that we can see via the app that everything is working properly adds a whole new layer of assurance. In addition, the monitoring service helps the whole family sleep better knowing that our mother's needs are being met and it is hassle-free.

We were so glad we made the investment in the top of the line whole house generator. It was great to continue to be comfortable in our home during this most recent Texas winter storm. I believe every home needs a generator! If you’re thinking about purchasing, the convenience and not having to worry during a time of power outage is well worth the choice! ❤️ Our Generac Generator

Brent at Browning Power Systems in Michigan and Clint at Generac were awesome to work with! Brent gave us a couple of options for generators. He was on site thru the entire installation & took care of all the little details. Greatly appreciated all he did & look forward to having a working generator when needed!

Vital was very professional and knowledgeable. They met every requirement we needed and were prompt with concise and accurate information about our Generac. They came out to evaluate our needs with an initial assessment and finished the project 2 weeks later in one day. The two weeks wait was due to our county inspection process. We still have final county inspection but I don't see any issue arising. We are very happy with the total package and will elect to purchase the maintenance package as well.