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Customer reviews for Generac Guardian Series WiFi Enabled 18, 000-Watt, LP/17, 000-Watt, NG Standby Generator for
Generac Guardian Series WiFi Enabled 18, 000-Watt, LP/17, 000-Watt, NG Standby Generator
4.8 out of 5 stars
stars3,049 ratings3,048 reviews
  1. 5 stars86% (2,637)
  2. 4 stars9% (272)
  3. 3 stars2% (72)
  4. 2 stars1% (16)
  5. 1 star2% (52)

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Showing 1,801-1,810 of 3,048 reviews
Oct 20, 2020
Cosmo11
5 out of 5 stars review

Mohrmann Electric and Generac go together!

We could not be more pleased with our Generac automatic standby generator. When the unit performed the first weekly test, we were delightfully pleased with the ease of the transfer of power. The unit was also surprisingly quiet. This installation went very smoothly with Mohrmann Electric. They gave us exactly what they promised and worked very efficiently and neatly. They explained everything every step of the way. Fred, the owner, was a delight to deal with. He was kind, knowledgeable, professional and respectful. Also Laura, Meg, Theresa and Judy were so kind and helpful by answering all of our questions while they made us feel very comfortable along the way. Our Generac brings us peace of mind ensuring that our family will be protected from power outages especially during these trying times with Covid 19. Again, Mohrmann Electric and Generac “go together...anytime or weather!”

Review from generac.com
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Aug 12, 2019
DA81
5 out of 5 stars review

Top of the line product with great service support in my area.

Living in the Texas Gulf Coast hurricanes are a natural occurrence. I am a Sr. Regional Product Support Manager for a heavy duty diesel engine manufacture with 45 years experience servicing diesel engines in Oil & Gas, Construction & Industrial, Marine, and Power Generation applications. In Sept. 2008 we went through hurricane Ike and endured six days without power afterwards. After Ike, we installed a 20kW Guardian unit and had wonderful success and a great piece of mind with the unit at our former home. After living in the Houston area for ten years, we moved away for four years, and we just moved back to the Houston area in May 2019. In preparation of our new home for hurricane season, we purchased a 22kW Guardian unit. Our first unit as well as our new unit are whole house with 200 amp ATS. Our first unit was great but this new unit is AWESOME! The controller has been improved, the unit can now be monitored wireless from anywhere using a cell phone, tablet, or laptop. It is also monitored 24/7/365 by our authorized Generac dealer. The noise level of the unit when running has been reduced substantially. Maintenance items, oil drain, oil filter, air filter, oil fill, dipstick, and battery are all easily accessible. The controller is improved, simple to operate, understand, and is accessible with ease as well. This is a well designed, well built, serviceable unit that is supported by an outstanding dealer with factory trained and certified parts and service personnel offering 24/7/365 service to their customers. And, our Generac is backed by one of the best warranties in the business. It doesn't get any better than this folks.

Review from generac.com
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Apr 9, 2024
RK
5 out of 5 stars review

Installation Smooth/product looks great!

Hopefully we won't need to use it :) The installation was professional and easy. The Generac looks very nice, no need to hide it behind a fence or landscaping. Gives us piece of mind and security knowing that in the worst of storms, our power will not go out. Good to support a locally made product!

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Jun 24, 2023
Connie
5 out of 5 stars review

Impressed by the generator

Slick appearance, tad loud but it was expected..Bracket heating air put it in, was kept informed throughout process went thru all the features of it after they got done..had researched various generators and companies who installed..peace of mind during outages.

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Jun 2, 2023
DingDong37
5 out of 5 stars review

Generator has good encasement.

My new Generac generator was installed today. However, the propane tank will be underground, so they will return with a different tank and the job will be completed. I live 15 miles from the LA gulf coast and hurricanes really do a bad job on our electricity that causes outages for a week. That means you empty your fridge and throw it all out, no a/c, no lights, etc. Can't wait to put to use. .

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Mar 18, 2020
GR
5 out of 5 stars review

Big improvement from 2005

Installed a 2005 13kw upgraded to 15kw unit with 100amp transfer switch and breaker box at previous residence ,was excellent unit ,covered 80% of house for 13 years with frequent outages in mountains. Relocated to another state and just set up 22kw with whole house switch, very nice unit. Glad to see exercise times settings and battery charger issues addressed, looking forward to many more years of service.

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Feb 2, 2024
Eric
5 out of 5 stars review

Plenty of bang for the buck.

Bought at a common big-box home improvement store for $1800 and change (including the upgraded 10 year warranty)....much cheaper than the staggering $4899 suggested list on the website. Installed easily. I did it "hot" so as not to need inspections or involve power company by pulling meter. Spent about $150 on some flex conduit, wire, fittings, etc. Had trouble getting it to connect to WiFi,. Spent two hour plus long sessions on phone with customer service ladies who were clearly working from home. They were nice ladies... friendly and did their best, but they were clearly working off a script or flowchart, and I would rather talk to someone who has had their hands dirty installing one before.. Ultimately she told me i needed 2 GHZ wifi when I was using 5 Ghz.. Bought a repeater to separate the bands and now I'm good. Also bought the option lifting hole plastic covers for a better finished appearance.

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Feb 8, 2019
Surfcolo
5 out of 5 stars review

Glad to have this generator installed!

With young children in my house, I don't want to worry about keeping them warm in winter or cool in summer. With everything powered these days, including cell phones, that we use exclusively for communication... I can't afford to be without power. Food in refrigerator and freezers will not spoil. Life will go on "normally" in the house when the power goes out. Having a whole house generator installed, lets me not worry about a power outage anymore. So glad that Generac makes residential generators... it will last.

Review from generac.com
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Jun 27, 2020
JerryN
5 out of 5 stars review

Excellent Product, well worth the expense.

Our installer (Power Tech) was outstanding to work with. They made all the arrangements with the power company, gas company and inspectors. They ever brought some other electrical appliances up to current code. I would recommend them and the Generac Generator to anyone interested in having this type of insurance for your home!

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Oct 1, 2014
Generac447
5 out of 5 stars review

Meets my expectations!

I was very surprised at the looks, features (of which I have to admit I don't use all of them) and quality of this product. The most surprising was how quiet it is. I am lucky I haven't had an emergency to use it in but the set-up test went very well. Everything was covered and the unit was very quiet. When the weekly test kicks in, I really don't hear it unless I am in one particular room in the house. Then it is a hum similar to a bathroom exhaust fan in the next room. The unit is only about 1 foot from the house! I would recommend this product to anyone!

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