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Customer reviews for Generac Guardian Series WiFi Enabled 18, 000-Watt, LP/17, 000-Watt, NG Standby Generator for
Generac Guardian Series WiFi Enabled 18, 000-Watt, LP/17, 000-Watt, NG Standby Generator
4.8 out of 5 stars
stars3,049 ratings3,048 reviews
  1. 5 stars86% (2,637)
  2. 4 stars9% (272)
  3. 3 stars2% (72)
  4. 2 stars1% (16)
  5. 1 star2% (52)

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Showing 161-170 of 3,048 reviews
Jan 25, 2017
Jim
4 out of 5 stars review

Verified Purchase

Works great, monitoring not so great

I upgraded to the 22K size to do my whole house. The smaller sizes would only do part of the house but the price difference wasn't too big. Overall, I do feel the price was too high but part of the reason is the installer had to come from the big city to my small mountain community. In less than a year since installation there have been several power outages, some lasting many hours. The unit has worked flawlessly and my whole house runs normally, with only a 30-second delay while the generator turns itself on automatically. My only complaint is the remote monitoring offered by Generac, at quite a high price. It doesn't have enough features or control capabilities, and I couldn't find a 3rd party monitoring solution that would work better without spending many more hundreds of dollars. I would reluctantly pay the Generac high price for monitoring if their system had better functionality. Now i no longer dread the inevitable power outages and I would recommend the 22K Generac.

Review from generac.com
Helpful?6EVWNRJZHWSL13615064062
Feb 19, 2017
Joe81
5 out of 5 stars review

Verified Purchase

Great Product, Great features,Great PRICE

The all house Generator is worthy of being in every home. You never know when the power is interupted. At the age of 81 I don't need to be running around in the dark when the power goes out in time of storms. I appreciate the fact that if the power does go out, I have a back'up and that is my all house Generac on stand'by when the power is knocked out Generac is on stand'by and ready to turn on when needed. Thank you Generac for this great product. I would definately re-commend this product,

Review from generac.com
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Jun 2, 2017
Tim7AB
4 out of 5 stars review

Verified Purchase

Excellent quality product

This generator was purchased for a home in Belize and the sales and installation team were awesome. I have not had to use the generator but I have complete faith in the product and the installation. Was only disappointed the free Genarac pressure washer deal was not available in Belize. Thank you for a great product and a great team

Review from generac.com
Helpful?6EVWNRJZHWSL13615064062
Jan 25, 2017
Icebossnc
5 out of 5 stars review

Verified Purchase

Great Product Piece of Mind

We are so glad we purchased the Generac standby generator. We lose power at least 2-3 times a year and can last from couple of hours to days. Since installation the power went out twice and worked like a charm. The first time it ran a little rough, I called generic and explained the issue and they said the rough idle was due to moisture in the air filter. A common problem and generic was woking to rectify that issue.The service crew came out a day or two later and changed the air filter It ran with no problems.

Review from generac.com
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Jan 25, 2017
Happynow
5 out of 5 stars review

Verified Purchase

Peace of mind

My wife and I purchased our Generac generator last July. We love the peace of mind we now have especially when we hear of bad weather coming, (a major storm nor Easter just hit our area) and we no longer need to get our portable generator out and run extension cords to prep for the storm. Highly recommended!

Review from generac.com
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Jan 25, 2017
Tonynick1
5 out of 5 stars review

Verified Purchase

Great value , reliable product

This top rated product the generac 22kw whole house generator gives you worry free performance and a warranty . The installation was quick and easy . Shore power made the process seamless and quick ( installation took a day ) . No more worrying about power outages again . I would recommend this product !!!!

Review from generac.com
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Jan 26, 2017
Mudrunt
5 out of 5 stars review

Verified Purchase

The unit works Great since the incident stated below.

I have a 22K Generator and it only came into operation one time since installed on 3-25-16, At that occurrence, the technician determined that the problem was insufficient air intake to the carburetor due to a defective air filter element. The installation and Service from my Dealer and employees has been Great, and I would highly recommend them to anyone.

Review from generac.com
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Jan 25, 2017
NT
4 out of 5 stars review

Verified Purchase

After Correcting Defects, the Generator Seems to Operate Properly

As it turned out, our Generac generator had a defective control panel. The defect prevented the generator from properly switching the house over from the electric company's power supply to the generator's power supply. So, the first time the power went out in a storm, the generator motor activated, but because of the defective control panel, we remained without power. That caused us some real concerns and worry, a long 3:00 a.m. conversation with our electrical contractor, and two warranty visits to get the new control panel installed. Since then, the generator appears to operate correctly. The power went out one other time, and we had no problems. Just the same, we have a small remaining "trust" issue with the unit. A manufacturer defect can occur in the producing any product; we certainly understand and accept that fact. Yet both the manufacturer and the unit installer would do well to test for control panel defects. On the plus side, Generac fully stood behind its warranties. All in all, we like the generator, and remain optimistic that it will give us many years of reliable service.

Review from generac.com
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Jun 2, 2017
soundjay
5 out of 5 stars review

Verified Purchase

Up and running!

So far, so good. It's installed and is showing that it's ready to go. It's been in for about three weeks and does it's automatic test each week. I feel guilty wanting a power failure to happen so i can be sure it does exactly what it's supposed to do. It will eventually happen and I'm ready for it. Worth the price and piece of mind to keep me and my family up and running.

Review from generac.com
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Jan 25, 2017
jhtx67
5 out of 5 stars review

Verified Purchase

Family Security

The first Ice Storm brought chaos to our home. it would last for two weeks. The second was unbearable. When we installed the Generac 22kw, it happened again. This time it was barely noticeable. The power clicked off the generator clicked on. What an amazing piece of hardware. This is 100% security for my Family in theses disastrous times. Thank You Generac.

Review from generac.com
Helpful?6EVWNRJZHWSL13615064062