Hello there,<br />We&#39;re truly sorry to hear that you&#39;ve encountered an issue with your order. We understand how frustrating this can be. However, as the makers of Quilted Northern, we unfortunately don&#39;t have control over the shipment process. The best source for information regarding your purchased items would be the retailer from whom you made the purchase.<br />Alternatively, you can refer to the email you received when making the purchase for more detailed information on how to reach out to them. We trust that your chosen retailer will be able to provide the information and assistance you need about your purchase.<br />We hope this information helps and that your issue gets resolved swiftly.