Oh No! That does not sound right!! Our focus remains on delivering the best quality items, ensuring they consistently provide the perfect balance of softness and strength. We would like to hear more about your experience so that we can make this right. At your convenience, please give us a call at (800) 283-5547 or visit us online at www.quiltednorthern.com/contact-us. Your reference number is C-4231340 We look forward to hearing from you!