Thank you for reaching out! We are happy that you are pleased with our products. Your feedback will be shared with our quality team. We appreciate you for being a valued consumer.

We are sorry you are disappointed with your recent purchase of Quilted Northern Ultra Soft and Strong toilet paper. The width of the roll was reduced by less than a quarter of an inch. This helped to ensure consistent product quality for the relaunch. However, we want to assure you that our width is on par with other premium brands in the market. We would like to hear more about your experience so that we can make this right. At your convenience, please give us a call at (800) 283-5547 or visit us online at www.quiltednorthern.com/contact-us. Your reference number is C-4015009 we look forward to hearing from you!