Hello Terry, We are aware of the difficulties you had with your ice maker's ice tray. We would love the opportunity to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149943520) when you message us so our team can retrieve your information. Thank you. -Kimberly

Hi Doyler400, I can't imagine how going through all these with your refrigerator feels. Let us get the fridge back on track. Here is a link to help you with the fridge water leak. Please watch the full video, follow the steps, and click the hyperlinks for further assistance. Water leaks in a Samsung refrigerator. https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-dispenser-under-the-drawers-under-the-fridge-or-other-areas Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147517481 to help our team pull up your information. Have a great day. ^Aloe

Greetings! Thank you for your review of your Samsung refrigerator model. I will be sure to let our product team know what you have mentioned about the color (tint, hue, and the like) for current and future product development. Should you need assistance in the future with this refrigerator model, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146024320 to help our team pull up your information. Leo

Hi Pati, The shelves and fridge door are essential to be installed correctly. Let us help you with the refrigerator. Please follow the steps in the "Door bins, shelves, and crisper drawers" section on the link below to help you with the refrigerator shelves. Samsung refrigerator shelf/drawer removal and cleaning guide. https://www.samsung.com/us/support/answer/ANS00063107/ Here is a link to help you with the fridge door. Please follow the steps and click the hyperlinks for further assistance. Refrigerator or freezer doors will not close. https://www.samsung.com/us/support/troubleshooting/TSG01001017/#hinged-door-on-the-refrigerator-does-not-close Also, here is another link to help you with the fridge door. Please see the "On other models" section and follow the steps. Auto Open Door on Samsung refrigerators. https://www.samsung.com/us/support/answer/ANS10003598/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147516755 to help our team pull up your information. Have a great day. ^Aloe