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Customer reviews for Serta 3" Cool Nights Gel Memory Foam Mattress Topper, Assorted Sizes for
Serta 3" Cool Nights Gel Memory Foam Mattress Topper, Assorted Sizes
4.4 out of 5 stars
stars588 ratings232 reviews
  1. 5 stars77% (450)
  2. 4 stars8% (48)
  3. 3 stars6% (34)
  4. 2 stars3% (16)
  5. 1 star7% (40)

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Showing 71-80 of 232 reviews
Mar 9, 2024
Jo
5 out of 5 stars review

Give it Time

I purchased the 3" topper 6 weeks ago as a solution to my uncomfortable bed. I noticed an immediate improvement. Here is a list of my observations so far. * The mattress topper is soft but firm enough that I don't feel like I'm sunk into a hole. * I don't feel a 'cooling' effect But, It does not retain heat, which is perfect for me. I also have a mattress pad over the topper, which I will remove once the nights get warmer. I will update if I notice a difference. * It took my body a few weeks to adjust. At first, I woke up with neck pain. I realized that my neck was positioned differently and that I needed a different type of pillow than I used without the topper. No more neck pain. * I was nervous about this purchase because I've had bad experiences with toppers and mattresses in the past. Sam's Club return policy have me the peace of mind to give it a try, and I am so glad that I did. * I recommend rotating the topper regularly.

Helpful?5Q58M2HE5TKY13614764422
Jan 29, 2024
NannyGranny
1 out of 5 stars review

Verified Purchase

Stuck

Could not turn over!

Helpful?5Q58M2HE5TKY13614764422
Nov 3, 2023
AngNTX
1 out of 5 stars review

Poor quality…damaged during manufacturing

Received damaged. I ordered the king size, so, as you can imagine, it’s quite heavy. I had it delivered to my home. It’s not in merchant packaging. It delivered in a brown box, vacuum sealed. As I get this out, remove the vacuum packaging, as I get to the last portion unroll, it starts expanding and there, on the inside portion/side is a a huge chunk missing from the topper, which looks like a manufacturer defect. Now, after calling and going through the horrific automated customer service to figure out how to return this because it will not fit back in the box, I now have to wait for a return service to pick this up and figure out where to stash a heavy, king sized memory foam topper u til they pick it up! What a nightmare!

Helpful?5Q58M2HE5TKY13614764422
Sep 4, 2024
Maru
5 out of 5 stars review

Verified Purchase

Plus membership member's delivery it’s free

I bought it for my guess room its super comfortable

Helpful?5Q58M2HE5TKY13614764422
Oct 30, 2024
Susan
5 out of 5 stars review

Verified Purchase

Give it a few weeks - it gets better

At first, I wasn't sure. It took a few weeks and now it is perfect!

Helpful?5Q58M2HE5TKY13614764422
Jul 2, 2025
Mandy
5 out of 5 stars review

Obsessed

Can take any crappy mattress and make it feel like a cool cloud. I'm about to buy my 3rd!

Helpful?5Q58M2HE5TKY13614764422
Feb 3, 2024
FRENCHIE
4 out of 5 stars review

Verified Purchase

Great for camper

Bought to add to top o camper matress.

Helpful?5Q58M2HE5TKY13614764422
Sep 16, 2023
Dave
3 out of 5 stars review

Verified Purchase

Hmmm

I don't get a clear cooling effect. The topper is 2 inches short on both sides and ends

Helpful?5Q58M2HE5TKY13614764422
reply from Serta Team

Hi there, thank you so much for taking the time to review your topper, your feedback is very important to us. We are sorry to hear that the topper is not providing you with the experience you are looking for. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Oct 17, 2024
Liz
5 out of 5 stars review

Verified Purchase

Love it!

We love this mattress pad, saved us a lot of money on replacing our mattress.

Helpful?5Q58M2HE5TKY13614764422
Dec 1, 2023
Brittney
5 out of 5 stars review

Verified Purchase

Good

Item came as described and fit a california king sleep number well.

Helpful?5Q58M2HE5TKY13614764422